customer service

Copart has announced that training has begun at its newly-launched Driver Academy. The academy was launched in January to secure the future supply of highly skilled Copart drivers. It aims […]

The Motor Ombudsman has reported that a third (33%) of disputes submitted by electric vehicle consumers were due to an issue at the point of sale or because of the […]

New data has found that quicker response times from dealers leads to more sales. According to data from iTrackLEADS, dealers take an average of 50 mins to respond to an […]

Cazoo has partnered with WhoCanFixMyCar.com to launch two- and three-year CazooCare servicing and MOT plans for its UK customers at point of purchase. A CazooCare service plan provides cover for […]

Covéa Insurance has become the first and only member of the Institute of Customer Service (ICS) to hold three simultaneous ServiceMark Accreditations with Distinction, the highest level of accreditation the […]

Fix Auto UK has set yet another industry first by becoming the only repair network to record 5,000 customer reviews on Trustpilot, the world’s leading online customer review platform. Impressively, […]

Motofix is marking its two-year anniversary since adopting Trustpilot as its preferred review platform. Richard Tutt, Motofix CEO, said: “Customer care is at the heart of what we do and […]

Cazoo has created 20 new jobs with the launch of its latest Customer Centre in Newcastle. This marks the 21st collection and drop-off location opened by Cazoo over the last 15 […]

Copart UK has announced it has achieved re-accreditation to the CCA Global Standard for the third year in a row. The CCA Global Standard is a globally recognised framework that […]

Revive! UK, the mobile cosmetic vehicle repair franchisor, has introduced a new Customer Experience masterclass for existing franchisees to brush up on their customer service knowledge. Outstanding customer service is […]