Copart retains customer service accreditation

Copart UK has announced it has achieved re-accreditation to the CCA Global Standard for the third year in a row.

The CCA Global Standard is a globally recognised framework that assesses the reliability and effectiveness of customer service operations.

The accreditation identifies talent and capability, assesses ease of access across voice and remote channels, and provides a foundation for building a better customer experience in a digital world.

Jane Pocock, managing director of Copart UK & Ireland, said: “We are extremely proud to pass the assessment with flying colours and attain this renowned accreditation for the third year running. As a trusted partner to the insurance industry, it is fantastic to achieve independent validation of our ability to provide customers with world class end-to-end outsourced services.”