• Revive celebrates customer-review landmark

    • 20 May 2022
    • Posted by: Alan Feldberg
    • Category: News
    Rugby-based SMART repair specialist Revive! has surpassed 20,000 ‘Excellent’ or ‘Great’ reviews from customers on the consumer review website, Trustpilot The milestone coincides with Revive! celebrating its best-ever monthly sales in March 2022 and comes just after the company announced plans to recruit a [...]
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  • Revive! franchise nominated for customer service award

    • 17 May 2022
    • Posted by: Alan Feldberg
    • Category: News
    The Preston franchise of SMART vehicle repair specialists Revive! Auto Innovations has been shortlisted for the prestigious Customer Service Award at this year’s Red Rose Awards The awards ceremony, which is set to take place on Thursday 9 June at the Winter Gardens Blackpool, will celebrate the businesses that [...]
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  • AX Automotive names new MD

    • 6 May 2022
    • Posted by: Alan Feldberg
    • Category: News
    Scott Hamilton-Cooper has been appointed managing director of AX Automotive, the accident assistance and aftercare division of AX Stepping up from his role as director of sales and operations, he will report to AX’s chief executive Lucy Woods Hamilton-Cooper will focus on digital transformation This will [...]
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  • SsangYong names new aftersales manager

    • 6 April 2022
    • Posted by: Alan Feldberg
    • Category: News
    SsangYong Motors UK has appointed Thomas Holyoak as regional aftersales manager He will report to aftersales director, Mark Burrows Holyoak has a wealth of experience in aftersales having started his career in 2004 with Parkway Motor Group During his 18 years with the company, Thomas has held several key roles [...]
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  • Vella Group recognised at customer awards

    • 29 March 2022
    • Posted by: Alan Feldberg
    • Category: News
    The Vella Group is celebrating after being highly commended by judges in two award categories at the UK Customer Service Excellence Awards 2022 It was highly commended by the judges for the Learning and Development award, which recognised The Vella Group’s investment in young people through apprenticeships and [...]
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  • CAM secures customer award

    • 17 March 2022
    • Posted by: Alan Feldberg
    • Category: News
    CAM has been re-accredited with the Investors in People (IIP) Gold Award, an accolade which recognises its relationship with customers The award, handed to only 17% of organisations, is a result of high staff retention rates and its commitment to developing an engaged workforce that provides a consistent point of [...]
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  • Copart Driver Academy up and running

    • 16 March 2022
    • Posted by: Alan Feldberg
    • Category: News
    Copart has announced that training has begun at its newly-launched Driver Academy The academy was launched in January to secure the future supply of highly skilled Copart drivers It aims deliver 100 new fully trained drivers in the first year to support wider expansion plans around vehicle collection and [...]
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  • Customer service dominates EV complaints

    • 2 February 2022
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has reported that a third (33%) of disputes submitted by electric vehicle consumers were due to an issue at the point of sale or because of the customer service they had subsequently received EV buyers who brought their complaints to The Motor Ombudsman over the course of last year, were driven [...]
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  • Quicker response times improve sales

    • 4 January 2022
    • Posted by: Alan Feldberg
    • Category: News
    New data has found that quicker response times from dealers leads to more sales According to data from iTrackLEADS, dealers take an average of 50 mins to respond to an enquiry, while the quickest operator has an average response of 69 seconds The impact of responding more quickly to enquiries can be seen in the [...]
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  • Cazoo Data Services launches new service plan

    • 17 December 2021
    • Posted by: Alan Feldberg
    • Category: News
    Cazoo has partnered with WhoCanFixMyCarcom to launch two- and three-year CazooCare servicing and MOT plans for its UK customers at point of purchase A CazooCare service plan provides cover for the costs of future service for two or three years following a one-off, upfront payment All plans will receive certain [...]
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