• Auto Windscreens celebrates customer service score
    • 05/06/2023
    • Posted by: Alan Feldberg
    • Category: News
    Auto Windscreens has achieved a ServCheck Index score of 77.32 in an independent survey by The Institute of Customer Service. The Institute of Customer Service is the UK’s independent professional body for customer service. It works with organisations to improve their business performance by enhancing the [...]
    read more

  • Honda names new Customer head
    • 16/05/2023
    • Posted by: Alan Feldberg
    • Category: News
    Sarah Roseblade has been appointed head of customer at Honda, taking over from Michael Doyle, who has taken up a new role as vice president at Honda Motor Southern Africa. With over 20 years of experience at the company, she has worked both in head office and in the retailer network. Having started her Honda career [...]
    read more

  • Motor Ombudsman receives record EV complaints
    • 19/04/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged during the first quarter of this year, compared to 104 for the same period in 2022. In March alone 115 complaints were [...]
    read more

  • BCA unveils customer service solutions
    • 22/03/2023
    • Posted by: Alan Feldberg
    • Category: News
    BCA has announced a number of customer service enhancements. Multi-vehicle booking on deliveries have been introduced online to help customers making multiple purchases, introducing efficiencies and ensuring purchased stock arrives as quickly as possible. Up to 10 vehicles can now be booked for delivery in a [...]
    read more

  • NFU Mutual tops car insurance index
    • 30/01/2023
    • Posted by: Alan Feldberg
    • Category: News
    NFU Mutual has been named as the best car insurance provider for the fifth consecutive year in the 2022 Honest John Satisfaction Index. The Satisfaction Index is a measure of the quality of experience of real car insurance customers around the United Kingdom, taking into account factors such as value and customer [...]
    read more

  • Motor Ombudsman receives record views
    • 25/01/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource. Since its launch in 2019 it has now received nearly 1.3 million views. The Knowledge Base is an online resource designed to make it quicker and easier for motorists [...]
    read more

  • Auto Windscreens sets ICS benchmark
    • 24/01/2023
    • Posted by: Alan Feldberg
    • Category: News
    Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 93.1 in an independent survey of its customers by the Institute of Customer Service. The Institute of Customer Service is the UK’s independent professional body for customer service. Claire Church, director of service [...]
    read more

  • Fix Auto UK celebrates 10,000 Trustpilot reviews
    • 29/12/2022
    • Posted by: Alan Feldberg
    • Category: News
    Fix Auto UK has recorded 10,000 customer reviews on Trustpilot, achieving a collective 4.6-star ‘Excellent’ rating. Managing director Ian Pugh said: “This is an incredible milestone in which all our franchise partner have played a pivotal role in achieving. We work tirelessly to ensure we collectively provide [...]
    read more

  • BookMyGarage launches mobile mechanic service
    • 16/12/2022
    • Posted by: Alan Feldberg
    • Category: News
    BookMyGarage has announced the addition of mobile mechanics to its service offering after its latest study revealed that 68% of customers would consider making the most of a mobile workforce. The new service means motorists can now book a mechanic to service or repair their vehicles at their home or [...]
    read more

  • Kia introduces new fleet SMR service
    • 14/10/2022
    • Posted by: Alan Feldberg
    • Category: News
    Kia has launched the ‘Kia Business Service Promise’, designed to keep fleet and business customers mobile by providing quality-assured service, maintenance and repair. Using only genuine parts and with all work completed according to Kia’s official servicing schedules and best practices, the service is [...]
    read more