customer service

Electric vehicle disputes received by the Motor Ombudsman rose by 30% to a record high in the first quarter of the year. It received a total of 641 EV disputes, […]

The Motor Ombudsman’s dispute resolution service received more service and repair complaints from customers in the third quarter of the year than ever before. From 1 July to 30 September […]

Volkswagen Financial Services has been fined nearly £5.4m by the Financial Conduct Authority (FCA) for failing to treat vulnerable customers fairly. The company has also agreed to pay more than […]

The Motor Ombudsman is now inviting nominations for the fifth edition of its Star Awards. Launched in 2020, the annual competition recognises excellence in customer service delivered by Motor Ombudsman-accredited […]

GroveShop has achieved an average customer satisfaction rating of 4.8 based on more than 1,000 ratings on Trustpilot with an amazing 4.8 rating, which is a testament to their unwavering […]

The Motor Ombudsman has announced that P&W Auto Services has won its Customer Service trophy at this year’s Servicesure ‘Autocentre of the Year’ awards ceremony. The annual event rewards examples […]

The Financial Conduct Authority has told motor insurers they are falling short of new Consumer Duty regulations and warned them to improve services within three months or face penalties. In […]

The Motor Ombudsman has received nearly 2,300 entries for its Star Awards, which allows consumers to recognise automotive businesses who have delivered outstanding customer service. The awards are divided into […]

The Motor Ombudsman has welcomed Warranty First to its long-established Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products. The Peterborough-based organisation is the […]

The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of […]

A management buy-out at Movac Group has seen existing directors Robert Lang, Craig Matthews and Keith Parvin acquire the company ahead of a strategic five-year growth plan. Meanwhile, managing director […]

Auto Windscreens has achieved a ServCheck Index score of 77.32 in an independent survey by The Institute of Customer Service. The Institute of Customer Service is the UK’s independent professional […]