customer service

iRG Repair Group is celebrating after its Merthyr site won the prestigious Best Customer Repair Partner award at the Enterprise 2026 Repair Partner Awards. The Enterprise awards, which took place […]

Europcar Mobility Group UK has appointed Gavin Morgan as commercial director to drive the company’s growth ambitions. Joining from Europcar Ireland where he was head of corporate sales, he succeeds […]

Drive Motor Retail Weston-super-Mare has been named the Enterprise South Regional Winner for Best Customer Partner. The award was presented to bodyshop manager Gary Paddock, and his team, acknowledging their […]

Family-owned repair group EAC Telford has won the Customer Service trophy at the 2026 Servicesure Autocentre of the Year awards. The awards were held at the Concorde Conference Centre in […]

Insurance Revolution has announced that WhatsApp will now be its primary channel for customer communications. The specialist automotive insurance broker has partnered with software provider CM.com to integrate WhatsApp into […]

Peter Vardy Group company CarMoney is using artificial intelligence agents to enhance customer service. The Motherwell-based company has partnered with Connex AI to deploy AI technology to deliver round-the-clock customer […]

Vertu ARC Harrogate has been named the group’s Accident Repair Centre of the Year. It took the accolade after finishing ahead of 16 other Vertu repair centres in the UK. […]

Electric vehicle disputes received by the Motor Ombudsman rose by 30% to a record high in the first quarter of the year. It received a total of 641 EV disputes, […]

The Motor Ombudsman’s dispute resolution service received more service and repair complaints from customers in the third quarter of the year than ever before. From 1 July to 30 September […]

Volkswagen Financial Services has been fined nearly £5.4m by the Financial Conduct Authority (FCA) for failing to treat vulnerable customers fairly. The company has also agreed to pay more than […]

The Motor Ombudsman is now inviting nominations for the fifth edition of its Star Awards. Launched in 2020, the annual competition recognises excellence in customer service delivered by Motor Ombudsman-accredited […]

GroveShop has achieved an average customer satisfaction rating of 4.8 based on more than 1,000 ratings on Trustpilot with an amazing 4.8 rating, which is a testament to their unwavering […]