• The road to better customer service

    • 23 September 2022
    • Posted by: Alan Feldberg
    • Category: News
    OSRAM and Ring has appointed Ehsan Ali new as its workshop solutions van sales manager As part of his role, he will visit workshops in a fully-kitted out, bringing customers the latest in automotive lighting and delivering technical advice and product demonstrations H said: “I’ve already had the opportunity [...]
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  • Uncertainty thwarts car buying process

    • 22 September 2022
    • Posted by: Alan Feldberg
    • Category: News
    A third (33%) of young drivers do not feel confident asking dealers questions about a car they are considering buying This is according to new research from AA Cars It asked more than 14,000 drivers how they felt about asking questions when they view a vehicle they intend to buy and 13% of people said they did [...]
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  • Global ambitions for Manchester car rental company

    • 22 September 2022
    • Posted by: Alan Feldberg
    • Category: News
    A Manchester based online car rental company has gone global after raising £534,000 in funding from investors Stressfreecarrentals has launched versions of its website to serve Spain, France, Portugal, Brazil, Turkey, Holland and Italy after receiving the funding last November It is now planning even more [...]
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  • Harvey heads up new digital division

    • 25 August 2022
    • Posted by: Alan Feldberg
    • Category: News
    Keyloop has launched a new division to accelerate digital transformation for OEMs and large dealer groups in the UK and across Europe The Alliances division will bring together technology partners, app developers and consultants to address the challenges the industry faces in delivering digital transformation It [...]
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  • LKQ names new head of channel

    • 12 August 2022
    • Posted by: Alan Feldberg
    • Category: News
    LKQ Coatings has appointed Jodie Mullard as new head of channel Mullard joins from LKQ Europe, where she was director of digital customer experience, overseeing everything from product value propositions, centralisation and execution of the digital portfolio, through to business model development and the effective [...]
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  • Robins & Day reaches review milestone

    • 8 August 2022
    • Posted by: Alan Feldberg
    • Category: News
    Robins & Day has passed 10,000 reviews on TrustPilot, achieving an overall customer rating of 46 The dealership group has 29 sites across the UK, 17 of which are now multi-franchise Its TrustPilot rating underlines the hard work of the Robins & Day teams to provide the best experience, from initial [...]
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  • Human factor key to sales experience

    • 27 July 2022
    • Posted by: Alan Feldberg
    • Category: News
    New research has found that people over processes matter more to car buyers Auto Express’s latest Driver Power ownership satisfaction survey said that while dealers focus heavily on processes, high quality premises and constructing attractive deals, potential buyers favour friendliness, expertise and honesty of [...]
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  • Revive celebrates customer-review landmark

    • 20 May 2022
    • Posted by: Alan Feldberg
    • Category: News
    Rugby-based SMART repair specialist Revive! has surpassed 20,000 ‘Excellent’ or ‘Great’ reviews from customers on the consumer review website, Trustpilot The milestone coincides with Revive! celebrating its best-ever monthly sales in March 2022 and comes just after the company announced plans to recruit a [...]
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  • Revive! franchise nominated for customer service award

    • 17 May 2022
    • Posted by: Alan Feldberg
    • Category: News
    The Preston franchise of SMART vehicle repair specialists Revive! Auto Innovations has been shortlisted for the prestigious Customer Service Award at this year’s Red Rose Awards The awards ceremony, which is set to take place on Thursday 9 June at the Winter Gardens Blackpool, will celebrate the businesses that [...]
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  • AX Automotive names new MD

    • 6 May 2022
    • Posted by: Alan Feldberg
    • Category: News
    Scott Hamilton-Cooper has been appointed managing director of AX Automotive, the accident assistance and aftercare division of AX Stepping up from his role as director of sales and operations, he will report to AX’s chief executive Lucy Woods Hamilton-Cooper will focus on digital transformation This will [...]
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