customer service

CarMoney deploys artificial intelligence agents

Peter Vardy Group company CarMoney is using artificial intelligence agents to enhance customer service. The Motherwell-based company has partnered with Connex AI to deploy AI technology to deliver round-the-clock customer […]

Nominations open for Motor Ombudsman Star Awards

The Motor Ombudsman is now inviting nominations for the fifth edition of its Star Awards. Launched in 2020, the annual competition recognises excellence in customer service delivered by Motor Ombudsman-accredited […]

GroveShop tops 1,000 TrustPilot reviews

GroveShop has achieved an average customer satisfaction rating of 4.8 based on more than 1,000 ratings on Trustpilot with an amazing 4.8 rating, which is a testament to their unwavering […]

P&W Auto Services wins service award

The Motor Ombudsman has announced that P&W Auto Services has won its Customer Service trophy at this year’s Servicesure ‘Autocentre of the Year’ awards ceremony. The annual event rewards examples […]

FCA announces insurance crackdown

The Financial Conduct Authority has told motor insurers they are falling short of new Consumer Duty regulations and warned them to improve services within three months or face penalties. In […]