• P&W Auto Services wins service award
    • 30/10/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has announced that P&W Auto Services has won its Customer Service trophy at this year’s Servicesure ‘Autocentre of the Year’ awards ceremony. The annual event rewards examples of excellence across the UK-wide Servicesure Autocentre network. The Greater Manchester-based business was [...]
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  • FCA announces insurance crackdown
    • 21/09/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Financial Conduct Authority has told motor insurers they are falling short of new Consumer Duty regulations and warned them to improve services within three months or face penalties. In a letter to insurers, it has asked them to check if their policies are offering value for money after identifying cases where [...]
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  • Record entries for Motor Ombudsman Star Awards
    • 19/09/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has received nearly 2,300 entries for its Star Awards, which allows consumers to recognise automotive businesses who have delivered outstanding customer service. The awards are divided into two different categories. The first is the Garage Star Awards for independent garages, franchise dealers, [...]
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  • Warranty First signs up to Code of Practice
    • 01/08/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has welcomed Warranty First to its long-established Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products. The Peterborough-based organisation is the second business to join the Code so far in 2023 and means 18 organisations now [...]
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  • EV complaints climb but from a small base
    • 20/07/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of 291 cases with The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service, surpassing the previous tally of 273 in the first [...]
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  • Management buyout sparks five-year Movac plan
    • 12/06/2023
    • Posted by: Alan Feldberg
    • Category: News
    A management buy-out at Movac Group has seen existing directors Robert Lang, Craig Matthews and Keith Parvin acquire the company ahead of a strategic five-year growth plan. Meanwhile, managing director Mark Smith retires from the company after many years of leadership. Lang said: "Firstly, Movac will embed [...]
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  • Auto Windscreens celebrates customer service score
    • 05/06/2023
    • Posted by: Alan Feldberg
    • Category: News
    Auto Windscreens has achieved a ServCheck Index score of 77.32 in an independent survey by The Institute of Customer Service. The Institute of Customer Service is the UK’s independent professional body for customer service. It works with organisations to improve their business performance by enhancing the [...]
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  • Honda names new Customer head
    • 16/05/2023
    • Posted by: Alan Feldberg
    • Category: News
    Sarah Roseblade has been appointed head of customer at Honda, taking over from Michael Doyle, who has taken up a new role as vice president at Honda Motor Southern Africa. With over 20 years of experience at the company, she has worked both in head office and in the retailer network. Having started her Honda career [...]
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  • Motor Ombudsman receives record EV complaints
    • 19/04/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged during the first quarter of this year, compared to 104 for the same period in 2022. In March alone 115 complaints were [...]
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  • BCA unveils customer service solutions
    • 22/03/2023
    • Posted by: Alan Feldberg
    • Category: News
    BCA has announced a number of customer service enhancements. Multi-vehicle booking on deliveries have been introduced online to help customers making multiple purchases, introducing efficiencies and ensuring purchased stock arrives as quickly as possible. Up to 10 vehicles can now be booked for delivery in a [...]
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