• NFU Mutual tops car insurance index

    • 30 January 2023
    • Posted by: Alan Feldberg
    • Category: News
    NFU Mutual has been named as the best car insurance provider for the fifth consecutive year in the 2022 Honest John Satisfaction Index The Satisfaction Index is a measure of the quality of experience of real car insurance customers around the United Kingdom, taking into account factors such as value and customer [...]
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  • Motor Ombudsman receives record views

    • 25 January 2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource Since its launch in 2019 it has now received nearly 13 million views The Knowledge Base is an online resource designed to make it quicker and easier for motorists to [...]
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  • Auto Windscreens sets ICS benchmark

    • 24 January 2023
    • Posted by: Alan Feldberg
    • Category: News
    Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 931 in an independent survey of its customers by the Institute of Customer Service The Institute of Customer Service is the UK’s independent professional body for customer service Claire Church, director of service delivery, [...]
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  • Fix Auto UK celebrates 10,000 Trustpilot reviews

    • 29 December 2022
    • Posted by: Alan Feldberg
    • Category: News
    Fix Auto UK has recorded 10,000 customer reviews on Trustpilot, achieving a collective 46-star ‘Excellent’ rating Managing director Ian Pugh said: “This is an incredible milestone in which all our franchise partner have played a pivotal role in achieving We work tirelessly to ensure we collectively provide an [...]
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  • BookMyGarage launches mobile mechanic service

    • 16 December 2022
    • Posted by: Alan Feldberg
    • Category: News
    BookMyGarage has announced the addition of mobile mechanics to its service offering after its latest study revealed that 68% of customers would consider making the most of a mobile workforce The new service means motorists can now book a mechanic to service or repair their vehicles at their home or [...]
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  • Kia introduces new fleet SMR service

    • 14 October 2022
    • Posted by: Alan Feldberg
    • Category: News
    Kia has launched the ‘Kia Business Service Promise’, designed to keep fleet and business customers mobile by providing quality-assured service, maintenance and repair Using only genuine parts and with all work completed according to Kia’s official servicing schedules and best practices, the service is [...]
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  • The road to better customer service

    • 23 September 2022
    • Posted by: Alan Feldberg
    • Category: News
    OSRAM and Ring has appointed Ehsan Ali new as its workshop solutions van sales manager As part of his role, he will visit workshops in a fully-kitted out, bringing customers the latest in automotive lighting and delivering technical advice and product demonstrations H said: “I’ve already had the opportunity [...]
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  • Uncertainty thwarts car buying process

    • 22 September 2022
    • Posted by: Alan Feldberg
    • Category: News
    A third (33%) of young drivers do not feel confident asking dealers questions about a car they are considering buying This is according to new research from AA Cars It asked more than 14,000 drivers how they felt about asking questions when they view a vehicle they intend to buy and 13% of people said they did [...]
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  • Global ambitions for Manchester car rental company

    • 22 September 2022
    • Posted by: Alan Feldberg
    • Category: News
    A Manchester based online car rental company has gone global after raising £534,000 in funding from investors Stressfreecarrentals has launched versions of its website to serve Spain, France, Portugal, Brazil, Turkey, Holland and Italy after receiving the funding last November It is now planning even more [...]
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  • Harvey heads up new digital division

    • 25 August 2022
    • Posted by: Alan Feldberg
    • Category: News
    Keyloop has launched a new division to accelerate digital transformation for OEMs and large dealer groups in the UK and across Europe The Alliances division will bring together technology partners, app developers and consultants to address the challenges the industry faces in delivering digital transformation It [...]
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