customer service

BookMyGarage has announced the addition of mobile mechanics to its service offering after its latest study revealed that 68% of customers would consider making the most of a mobile workforce. […]

Kia has launched the ‘Kia Business Service Promise’, designed to keep fleet and business customers mobile by providing quality-assured service, maintenance and repair. Using only genuine parts and with all […]

OSRAM and Ring has appointed Ehsan Ali new as its workshop solutions van sales manager. As part of his role, he will visit workshops in a fully-kitted out, bringing customers […]

A third (33%) of young drivers do not feel confident asking dealers questions about a car they are considering buying. This is according to new research from AA Cars. It […]

A Manchester based online car rental company has gone global after raising £534,000 in funding from investors. Stressfreecarrentals has launched versions of its website to serve Spain, France, Portugal, Brazil, […]

Keyloop has launched a new division to accelerate digital transformation for OEMs and large dealer groups in the UK and across Europe. The Alliances division will bring together technology partners, […]

LKQ Coatings has appointed Jodie Mullard as new head of channel. Mullard joins from LKQ Europe, where she was director of digital customer experience, overseeing everything from product value propositions, […]

Robins & Day has passed 10,000 reviews on TrustPilot, achieving an overall customer rating of 4.6. The dealership group has 29 sites across the UK, 17 of which are now […]

New research has found that people over processes matter more to car buyers. Auto Express’s latest Driver Power ownership satisfaction survey said that while dealers focus heavily on processes, high […]

Rugby-based SMART repair specialist Revive! has surpassed 20,000 ‘Excellent’ or ‘Great’ reviews from customers on the consumer review website, Trustpilot. The milestone coincides with Revive! celebrating its best-ever monthly sales […]

The Preston franchise of SMART vehicle repair specialists Revive! Auto Innovations has been shortlisted for the prestigious Customer Service Award at this year’s Red Rose Awards. The awards ceremony, which […]

Scott Hamilton-Cooper has been appointed managing director of AX Automotive, the accident assistance and aftercare division of AX. Stepping up from his role as director of sales and operations, he […]