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Harvey heads up new digital division
- 25/08/2022
- Posted by: Alan Feldberg
- Category: News
Keyloop has launched a new division to accelerate digital transformation for OEMs and large dealer groups in the UK and across Europe. The Alliances division will bring together technology partners, app developers and consultants to address the challenges the industry faces in delivering digital [...] -
LKQ names new head of channel
- 12/08/2022
- Posted by: Alan Feldberg
- Category: News
LKQ Coatings has appointed Jodie Mullard as new head of channel. Mullard joins from LKQ Europe, where she was director of digital customer experience, overseeing everything from product value propositions, centralisation and execution of the digital portfolio, through to business model development and the effective [...] -
Robins & Day reaches review milestone
- 08/08/2022
- Posted by: Alan Feldberg
- Category: News
Robins & Day has passed 10,000 reviews on TrustPilot, achieving an overall customer rating of 4.6. The dealership group has 29 sites across the UK, 17 of which are now multi-franchise. Its TrustPilot rating underlines the hard work of the Robins & Day teams to provide the best experience, from initial [...] -
Human factor key to sales experience
- 27/07/2022
- Posted by: Alan Feldberg
- Category: News
New research has found that people over processes matter more to car buyers. Auto Express’s latest Driver Power ownership satisfaction survey said that while dealers focus heavily on processes, high quality premises and constructing attractive deals, potential buyers favour friendliness, expertise and honesty of [...] -
Revive celebrates customer-review landmark
- 20/05/2022
- Posted by: Alan Feldberg
- Category: News
Rugby-based SMART repair specialist Revive! has surpassed 20,000 ‘Excellent’ or ‘Great’ reviews from customers on the consumer review website, Trustpilot. The milestone coincides with Revive! celebrating its best-ever monthly sales in March 2022 and comes just after the company announced plans to recruit a [...] -
Revive! franchise nominated for customer service award
- 17/05/2022
- Posted by: Alan Feldberg
- Category: News
The Preston franchise of SMART vehicle repair specialists Revive! Auto Innovations has been shortlisted for the prestigious Customer Service Award at this year’s Red Rose Awards. The awards ceremony, which is set to take place on Thursday 9 June at the Winter Gardens Blackpool, will celebrate the businesses that [...] -
AX Automotive names new MD
- 06/05/2022
- Posted by: Alan Feldberg
- Category: News
Scott Hamilton-Cooper has been appointed managing director of AX Automotive, the accident assistance and aftercare division of AX. Stepping up from his role as director of sales and operations, he will report to AX’s chief executive Lucy Woods. Hamilton-Cooper will focus on digital transformation. This will [...] -
SsangYong names new aftersales manager
- 06/04/2022
- Posted by: Alan Feldberg
- Category: News
SsangYong Motors UK has appointed Thomas Holyoak as regional aftersales manager. He will report to aftersales director, Mark Burrows. Holyoak has a wealth of experience in aftersales having started his career in 2004 with Parkway Motor Group. During his 18 years with the company, Thomas has held several key [...] -
Vella Group recognised at customer awards
- 29/03/2022
- Posted by: Alan Feldberg
- Category: News
The Vella Group is celebrating after being highly commended by judges in two award categories at the UK Customer Service Excellence Awards 2022. It was highly commended by the judges for the Learning and Development award, which recognised The Vella Group’s investment in young people through apprenticeships and [...] -
CAM secures customer award
- 17/03/2022
- Posted by: Alan Feldberg
- Category: News
CAM has been re-accredited with the Investors in People (IIP) Gold Award, an accolade which recognises its relationship with customers. The award, handed to only 17% of organisations, is a result of high staff retention rates and its commitment to developing an engaged workforce that provides a consistent point [...]