Customer service tops Revive!’s agenda
- 11 May 2015
- Posted by: Simon Wait
- Category: News
Revive! UK, the mobile cosmetic vehicle repair franchisor, has introduced a new Customer Experience masterclass for existing franchisees to brush up on their customer service knowledge.
Outstanding customer service is a core value of the Revive! brand and the new workshop offers practical tips on how to bring this to life in day-to-day situations. It covers a retail customer’s lifetime value and ways to enhance the customer journey by weaving great service into various touch points. Topics include sales, trust, complaint handling and the power of referrals.
The seminar is curated and run by operations director Terry Mullen. She is passionate about the importance of customer service and the role it plays in business growth and success.
Terry said, ‘American business writer Michael LeBoeuf says ‘a satisfied customer is the best business strategy of all’. At Revive! we believe in that sentiment wholeheartedly. We’ve learnt that franchisees who truly put customer service at the heart of their business achieve better long term growth. This new workshop gives us an opportunity to nail down what outstanding customer service looks like and how it can be delivered time after time. Our franchisees already put a lot of time and effort into their core technical skills, but softer people skills are just as important.’