Motofix marks two years with Trustpilot

Motofix is marking its two-year anniversary since adopting Trustpilot as its preferred review platform.

Richard Tutt, Motofix CEO, said: “Customer care is at the heart of what we do and feedback is closely monitored. You can either embrace feedback from customers, both good and bad or be defensive and unreceptive – our position is clear in that we are always happy to hear about when things have gone well but crucially also learn where we can be better.”

As well as adopting Trustpilot, Motofix also appointed Sam Spencer as the group’s central customer service manager.

She said: “We looked at a few options in terms of review platforms but Trustpilot’s brand values and open platform allowing all customers to write reviews swung it for us. As a business we set ourselves demanding targets for customer excellence, so we actively engage with customers who don’t feel they’ve had a great experience. My team ensures a full review and resolution of all customer journey experiences which often results with customers actually going back into the platform to uplift their score as a direct result of our involvement.”