P&W Auto Services wins service award
The Motor Ombudsman has announced that P&W Auto Services has won its Customer Service trophy at this year’s Servicesure ‘Autocentre of the Year’ awards ceremony. The annual event rewards examples […]
customer service
FCA announces insurance crackdown
The Financial Conduct Authority has told motor insurers they are falling short of new Consumer Duty regulations and warned them to improve services within three months or face penalties. In […]
Record entries for Motor Ombudsman Star Awards
The Motor Ombudsman has received nearly 2,300 entries for its Star Awards, which allows consumers to recognise automotive businesses who have delivered outstanding customer service. The awards are divided into […]
Warranty First signs up to Code of Practice
The Motor Ombudsman has welcomed Warranty First to its long-established Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products. The Peterborough-based organisation is the […]
EV complaints climb but from a small base
The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of […]
Management buyout sparks five-year Movac plan
A management buy-out at Movac Group has seen existing directors Robert Lang, Craig Matthews and Keith Parvin acquire the company ahead of a strategic five-year growth plan. Meanwhile, managing director […]
Auto Windscreens celebrates customer service score
Auto Windscreens has achieved a ServCheck Index score of 77.32 in an independent survey by The Institute of Customer Service. The Institute of Customer Service is the UK’s independent professional […]
Honda names new Customer head
Sarah Roseblade has been appointed head of customer at Honda, taking over from Michael Doyle, who has taken up a new role as vice president at Honda Motor Southern Africa. […]
Motor Ombudsman receives record EV complaints
The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged […]
BCA unveils customer service solutions
BCA has announced a number of customer service enhancements. Multi-vehicle booking on deliveries have been introduced online to help customers making multiple purchases, introducing efficiencies and ensuring purchased stock arrives […]
NFU Mutual tops car insurance index
NFU Mutual has been named as the best car insurance provider for the fifth consecutive year in the 2022 Honest John Satisfaction Index. The Satisfaction Index is a measure of […]
Motor Ombudsman receives record views
The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource. Since its launch in 2019 it […]