customer service

A third (33%) of young drivers do not feel confident asking dealers questions about a car they are considering buying. This is according to new research from AA Cars. It […]

A Manchester based online car rental company has gone global after raising £534,000 in funding from investors. Stressfreecarrentals has launched versions of its website to serve Spain, France, Portugal, Brazil, […]

Keyloop has launched a new division to accelerate digital transformation for OEMs and large dealer groups in the UK and across Europe. The Alliances division will bring together technology partners, […]

LKQ Coatings has appointed Jodie Mullard as new head of channel. Mullard joins from LKQ Europe, where she was director of digital customer experience, overseeing everything from product value propositions, […]

Robins & Day has passed 10,000 reviews on TrustPilot, achieving an overall customer rating of 4.6. The dealership group has 29 sites across the UK, 17 of which are now […]

New research has found that people over processes matter more to car buyers. Auto Express’s latest Driver Power ownership satisfaction survey said that while dealers focus heavily on processes, high […]

Rugby-based SMART repair specialist Revive! has surpassed 20,000 ‘Excellent’ or ‘Great’ reviews from customers on the consumer review website, Trustpilot. The milestone coincides with Revive! celebrating its best-ever monthly sales […]

The Preston franchise of SMART vehicle repair specialists Revive! Auto Innovations has been shortlisted for the prestigious Customer Service Award at this year’s Red Rose Awards. The awards ceremony, which […]

Scott Hamilton-Cooper has been appointed managing director of AX Automotive, the accident assistance and aftercare division of AX. Stepping up from his role as director of sales and operations, he […]

SsangYong Motors UK has appointed Thomas Holyoak as regional aftersales manager. He will report to aftersales director, Mark Burrows. Holyoak has a wealth of experience in aftersales having started his […]

The Vella Group is celebrating after being highly commended by judges in two award categories at the UK Customer Service Excellence Awards 2022. It was highly commended by the judges […]

CAM has been re-accredited with the Investors in People (IIP) Gold Award, an accolade which recognises its relationship with customers. The award, handed to only 17% of organisations, is a result of […]