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Copart Driver Academy up and running
- 16/03/2022
- Posted by: Alan Feldberg
- Category: News
Copart has announced that training has begun at its newly-launched Driver Academy. The academy was launched in January to secure the future supply of highly skilled Copart drivers. It aims deliver 100 new fully trained drivers in the first year to support wider expansion plans around vehicle collection and [...] -
Customer service dominates EV complaints
- 02/02/2022
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has reported that a third (33%) of disputes submitted by electric vehicle consumers were due to an issue at the point of sale or because of the customer service they had subsequently received. EV buyers who brought their complaints to The Motor Ombudsman over the course of last year, were driven [...] -
Quicker response times improve sales
- 04/01/2022
- Posted by: Alan Feldberg
- Category: News
New data has found that quicker response times from dealers leads to more sales. According to data from iTrackLEADS, dealers take an average of 50 mins to respond to an enquiry, while the quickest operator has an average response of 69 seconds. The impact of responding more quickly to enquiries can be seen in [...] -
Cazoo Data Services launches new service plan
- 17/12/2021
- Posted by: Alan Feldberg
- Category: News
Cazoo has partnered with WhoCanFixMyCar.com to launch two- and three-year CazooCare servicing and MOT plans for its UK customers at point of purchase. A CazooCare service plan provides cover for the costs of future service for two or three years following a one-off, upfront payment. All plans will receive [...] -
Covéa secures ICS hat-trick
- 16/12/2021
- Posted by: Alan Feldberg
- Category: News
Covéa Insurance has become the first and only member of the Institute of Customer Service (ICS) to hold three simultaneous ServiceMark Accreditations with Distinction, the highest level of accreditation the Institute offers. This news is the result of an independent audit just completed by the ICS which renewed [...] -
Fix Auto reaches 5,000 milestone
- 14/12/2021
- Posted by: Alan Feldberg
- Category: News
Fix Auto UK has set yet another industry first by becoming the only repair network to record 5,000 customer reviews on Trustpilot, the world’s leading online customer review platform. Impressively, the milestone which deems the customer service collectively delivered by Franchise Partners as ‘Excellent’, has [...] -
Motofix marks two years with Trustpilot
- 23/11/2021
- Posted by: Alan Feldberg
- Category: News
Motofix is marking its two-year anniversary since adopting Trustpilot as its preferred review platform. Richard Tutt, Motofix CEO, said: “Customer care is at the heart of what we do and feedback is closely monitored. You can either embrace feedback from customers, both good and bad or be defensive and unreceptive [...] -
Cazoo creates 20 additional jobs
- 03/11/2021
- Posted by: Alan Feldberg
- Category: News
Cazoo has created 20 new jobs with the launch of its latest Customer Centre in Newcastle. This marks the 21st collection and drop-off location opened by Cazoo over the last 15 months. The site in Newcastle was acquired earlier this year and Cazoo has since invested over £1m, creating 20 new customer-facing and [...] -
Copart retains customer service accreditation
- 05/10/2021
- Posted by: Alan Feldberg
- Category: News
Copart UK has announced it has achieved re-accreditation to the CCA Global Standard for the third year in a row. The CCA Global Standard is a globally recognised framework that assesses the reliability and effectiveness of customer service operations. The accreditation identifies talent and capability, assesses [...] -
Customer service tops Revive!’s agenda
- 11/05/2015
- Posted by: Simon Wait
- Category: News
Revive! UK, the mobile cosmetic vehicle repair franchisor, has introduced a new Customer Experience masterclass for existing franchisees to brush up on their customer service knowledge. Outstanding customer service is a core value of the Revive! brand and the new workshop offers practical tips on how to bring this [...]