customer service

SsangYong Motors UK has appointed Thomas Holyoak as regional aftersales manager. He will report to aftersales director, Mark Burrows. Holyoak has a wealth of experience in aftersales having started his […]

The Vella Group is celebrating after being highly commended by judges in two award categories at the UK Customer Service Excellence Awards 2022. It was highly commended by the judges […]

CAM has been re-accredited with the Investors in People (IIP) Gold Award, an accolade which recognises its relationship with customers. The award, handed to only 17% of organisations, is a result of […]

Copart has announced that training has begun at its newly-launched Driver Academy. The academy was launched in January to secure the future supply of highly skilled Copart drivers. It aims […]

The Motor Ombudsman has reported that a third (33%) of disputes submitted by electric vehicle consumers were due to an issue at the point of sale or because of the […]

New data has found that quicker response times from dealers leads to more sales. According to data from iTrackLEADS, dealers take an average of 50 mins to respond to an […]

Cazoo has partnered with WhoCanFixMyCar.com to launch two- and three-year CazooCare servicing and MOT plans for its UK customers at point of purchase. A CazooCare service plan provides cover for […]

Covéa Insurance has become the first and only member of the Institute of Customer Service (ICS) to hold three simultaneous ServiceMark Accreditations with Distinction, the highest level of accreditation the […]

Fix Auto UK has set yet another industry first by becoming the only repair network to record 5,000 customer reviews on Trustpilot, the world’s leading online customer review platform. Impressively, […]

Motofix is marking its two-year anniversary since adopting Trustpilot as its preferred review platform. Richard Tutt, Motofix CEO, said: “Customer care is at the heart of what we do and […]

Cazoo has created 20 new jobs with the launch of its latest Customer Centre in Newcastle. This marks the 21st collection and drop-off location opened by Cazoo over the last 15 […]

Copart UK has announced it has achieved re-accreditation to the CCA Global Standard for the third year in a row. The CCA Global Standard is a globally recognised framework that […]