Auto Windscreens sets ICS benchmark
- Posted by: Alan Feldberg
- Category: News
Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 93.1 in an independent survey of its customers by the Institute of Customer Service.
The Institute of Customer Service is the UK’s independent professional body for customer service.
Claire Church, director of service delivery, said: “We pride ourselves on our levels of service, and to achieve such a high score in our businesses benchmarking survey conducted by The Institute is testament to the focus our whole team places on customer satisfaction.”
Auto Windscreens was assessed on customer experience and interactions, emotional connection in terms of trust and reassurance, customer ethos, and ethics.
Church said: “First and foremost, we’re a people business, and it’s encouraging to see we’re seen as one by our customers. Satisfaction for our service delivered in person scored the highest of all channels, at 95.2, with over the phone at 91.9. The most common words taken from our customers’ comments were ‘happy’ and ‘satisfied’, which is exactly how we want them to feel once we’ve helped them to get back on the road.”