Used car buyers overlook warranty terms
New research has found that more than half of used car buyers only skim read extended warranty terms. The study of 500 UK drivers was commissioned by the Motor Ombudsman […]
Motor Ombudsman
Repair inflation at 33% and rising
New data has revealed that the cost of vehicle repairs between January and June has risen on average by 33% compared to the same period in 2021. This is based […]
New drivers favour EV as first car
A Motor Ombudsman-commissioned online YouGov study of nearly 500 existing and prospective learner drivers in Great Britain has revealed that nearly half (42%) of new drivers would prefer their first […]
Volvo extends Motor Ombudsman accreditation
The Motor Ombudsman has announced that the Care by Volvo subscription service has been accepted for accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for […]
Sheffield product provider joins Motor Ombudsman
The Motor Ombudsman has announced that The Motoring Organisation, the Sheffield-based provider of warranty products for cars, vans, motorcycles and motorhomes, has gained accreditation to the Ombudsman’s Chartered Trading Standards […]
Motor Ombudsman passes million mark
The Motor Ombudsman’s Knowledge Base has achieved the milestone of one million views since launching in January 2019. The Knowledge Base is an online resource designed to make it quicker […]
Customer service dominates EV complaints
The Motor Ombudsman has reported that a third (33%) of disputes submitted by electric vehicle consumers were due to an issue at the point of sale or because of the […]
