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Motor Ombudsman announces Howden partnership
- 09/04/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced a new partnership with Howden to enhance services to both policyholders and members. Following the agreement, Howden motor trade insurance customers not already accredited to The Motor Ombudsman – such as garages and mobile mechanics – will receive a tailored package when [...] -
Cost counts most for used car buyers
- 19/03/2024
- Posted by: Alan Feldberg
- Category: News
Cost is the driving factor for most motorists considering buying a second-hand car, according to a new poll commissioned by the Motor Ombudsman. It found that 58% of respondents said money mattered more than model or make. Meanwhile, the research also revealed that buying from retailers was the preferred option [...] -
OMODA signs Motor Ombudsman Code of Practice
- 24/01/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that OMODA has gained accreditation to its long-established Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. The vehicle manufacturer, which starts selling its OMODA 5 petrol model in the UK in March followed by an EV variant soon [...] -
Knowledge Base celebrates five-year anniversary
- 18/01/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman is celebrating five years of its online Knowledge Base. The service, which has grown to 11 different categories addressing key stages of the vehicle purchase and ownership journey, hosts a comprehensive library of over 200 bite-sized and easy-to digest articles which have received over 1.8 [...] -
Alpine joins Motor Ombudsman New Car Code
- 03/01/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that Alpine has joined its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. It is now one of more than 40 brands following the comprehensive guidelines around supplying new vehicles to customers. The code requires a commitment [...] -
Smart UK Automotive joins Motor Ombudsman code
- 06/12/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that smart UK Automotive has been awarded accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars. This brings the total number of carmakers adhering to the Code to 42 – an all-time high for the Code of [...] -
P&W Auto Services wins service award
- 30/10/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that P&W Auto Services has won its Customer Service trophy at this year’s Servicesure ‘Autocentre of the Year’ awards ceremony. The annual event rewards examples of excellence across the UK-wide Servicesure Autocentre network. The Greater Manchester-based business was [...] -
Repair disputes reach record high
- 23/10/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has seen a sharp increase in service and repair disputes in the last quarter and expects to receive more than 5,000 complaints from motorists this year. Between July and September, the Ombudsman for the automotive sector received 1,348 new submissions from motorists, up 10% from 1,226 in the [...] -
Record entries for Motor Ombudsman Star Awards
- 19/09/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has received nearly 2,300 entries for its Star Awards, which allows consumers to recognise automotive businesses who have delivered outstanding customer service. The awards are divided into two different categories. The first is the Garage Star Awards for independent garages, franchise dealers, [...] -
Warranty First signs up to Code of Practice
- 01/08/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has welcomed Warranty First to its long-established Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products. The Peterborough-based organisation is the second business to join the Code so far in 2023 and means 18 organisations now [...]