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Motor Ombudsman marks Code of Practice milestone
- 15/07/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman is marking 15 years since its Motor Industry Code of Practice for Vehicle Warranty Products was unveiled. The Code, which has received more than 22,500 contacts from customers to date, was launched to drive up standards in the provision of extended vehicle warranty products. A total of 18 [...] -
INEOS Automotive joins Motor Ombudsman code
- 10/07/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that vehicle manufacturer INEOS Automotive has secured accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars, and Vehicle Sales. It joins a portfolio of 45 carmakers in the UK that have so far pledged to industry [...] -
Händler Protect follows Motor Ombudsman Code
- 19/06/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that vehicle warranty provider Händler Protect has joined its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Vehicle Warranty Products. It is one of 18 organisations to sign up for the Code, which ensures a number of best practice [...] -
Under-inflated tyres cost drivers £112m a year
- 11/06/2024
- Posted by: Alan Feldberg
- Category: News
Under-inflated tyres are costing drivers upwards of £112m a year, according to a study carried out by The Motor Ombudsman. Apart from increased safety risks, tyres that are not inflated to manufacturer-recommended levels wear quickly, reducing their lifespan, and increase fuel consumption. According to the [...] -
Motor Ombudsman unveils new tyre safety campaign
- 05/06/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has unveiled its ‘Make Time for Tyres’ campaign as part of its showcase at this year’s two-day UK Garage & Bodyshop Event, which opens at the National Exhibition Centre (NEC) in Birmingham today. The tyre safety awareness initiative has been launched with the support of TyreSafe and [...] -
Nominations open for Motor Ombudsman Star Awards
- 02/05/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman is now inviting nominations for the fifth edition of its Star Awards. Launched in 2020, the annual competition recognises excellence in customer service delivered by Motor Ombudsman-accredited businesses and their individual team members. The awards also comprise the Garage Star Awards for [...] -
Motor Ombudsman receives record high repair complaints
- 24/04/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman received more service and repair cases than ever before in the first quarter of the year. It recorded 1,604 new cases from January to March, which equates to a 35% rise on the same period in 2023 and exceeds the previous high quarter total of 1,372, which was recorded from October to December [...] -
Motor Ombudsman announces Howden partnership
- 09/04/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced a new partnership with Howden to enhance services to both policyholders and members. Following the agreement, Howden motor trade insurance customers not already accredited to The Motor Ombudsman – such as garages and mobile mechanics – will receive a tailored package when [...] -
Cost counts most for used car buyers
- 19/03/2024
- Posted by: Alan Feldberg
- Category: News
Cost is the driving factor for most motorists considering buying a second-hand car, according to a new poll commissioned by the Motor Ombudsman. It found that 58% of respondents said money mattered more than model or make. Meanwhile, the research also revealed that buying from retailers was the preferred option [...] -
OMODA signs Motor Ombudsman Code of Practice
- 24/01/2024
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that OMODA has gained accreditation to its long-established Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. The vehicle manufacturer, which starts selling its OMODA 5 petrol model in the UK in March followed by an EV variant soon [...]