Motor Ombudsman reports rising demand for Knowledge Base
The Motor Ombudsman has reported it’s Knowledge Base recorded 132,489 views in the first quarter of 2026, a 21% increase on the previous quarter. Knowledge Base is an online reference […]
Motor Ombudsman
Basic vehicle checks could cut costs ahead of MOTs
With about 2.5 million MOTs expected in the UK in March, drivers have been urged to carry out basic vehicle checks that could help them pass first time. The guidance […]
New Car Code turns 50 ahead of ’26 plates
To mark the new ’26 vehicle registration, the Motor Ombudsman is celebrating the 50th anniversary of the New Car Code. The Motor Industry Code of Practice for New Cars was […]
Customer complaints to Motor Ombudsman rise 14%
Customer complaints about used cars received by The Motor Ombudsman rose by 14% last year. It has revealed that it received 18,570 complaints in relation to used cars in 2025 compared […]
CHERY UK joins Code of Practice for New Cars
The Motor Ombudsman has announced that CHERY UK has secured accreditation to its Motor Industry Code of Practice for New Cars. The New Car Code, which covers around 98% of […]
Higher operational costs the key concern for repairers
Vehicle repairers in the UK have identified higher operational costs as their biggest concern for 2026. According to The Motor Ombudsman’s latest annual survey, 92% of repairers said operational costs, […]
Geely Auto UK joins New Car Code of Practice
The Motor Ombudsman has announced that Geely Auto UK has gained accreditation to its New Car Code of Practice. The New Car Code oversees best practice in relation to the […]
Leapmotor joins Code of Practice for New Cars
The Motor Ombudsman has announced that Leapmotor has been accredited to its Motor Industry Code of Practice for New Cars. The electric car brand becomes the 50th vehicle manufacturer to […]
Skywell joins Code of Practice for New Cars
The Motor Ombudsman has announced that Skywell has gained accreditation to its Motor Industry Code of Practice for New Cars. The Code, which now covers 98% of all new cars […]
BYD joins New Car Code of Practice
The Motor Ombudsman has announced that BYD UK has joined its Motor Industry New Car Code of Practice. Accreditation to the Chartered Trading Standards Institute-approved New Car Code means manufacturers […]
Farizon joins Motor Ombudsman Code of Practice
The Motor Ombudsman has announced that Farizon has gained accreditation to its Motor Industry Code of Practice for New Cars. Farizon is an electric commercial vehicle brand that has recently […]
Motor Ombudsman nears one million milestone
The Motor Ombudsman has registered nearly one million contacts from consumers and businesses across the last decade. The landmark reinforces its position as the leading Alternative Dispute Resolution (ADR) in […]