• Record entries for Motor Ombudsman Star Awards
    • 19/09/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has received nearly 2,300 entries for its Star Awards, which allows consumers to recognise automotive businesses who have delivered outstanding customer service. The awards are divided into two different categories. The first is the Garage Star Awards for independent garages, franchise dealers, [...]
    read more

  • Warranty First signs up to Code of Practice
    • 01/08/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has welcomed Warranty First to its long-established Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products. The Peterborough-based organisation is the second business to join the Code so far in 2023 and means 18 organisations now [...]
    read more

  • EV complaints climb but from a small base
    • 20/07/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of 291 cases with The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service, surpassing the previous tally of 273 in the first [...]
    read more

  • Motor Ombudsman announces WSG collaboration
    • 07/06/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has teamed up with Warranty Solutions Group (WSG) to promote the benefits of accreditation to the Vehicle Sales Code to car dealers offering WSG’s vehicle warranty products. The joint marketing initiative will see WSG expanding the remit of its regional field team to encompass the promotion of [...]
    read more

  • Motor Ombudsman expands Code to mobile repairers
    • 24/05/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has expanded the coverage of its Motor Industry Code of Practice for Service and Repair to include mobile mechanics, tyre fitters, and smart repairers. The comprehensive Chartered Trading Standards Institute (CTSI)-approved Code aims to drive up standards in the service and repair sector, and [...]
    read more

  • Motor Ombudsman receives record EV complaints
    • 19/04/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged during the first quarter of this year, compared to 104 for the same period in 2022. In March alone 115 complaints were [...]
    read more

  • Drivers warned of long-term pain after short-term gain
    • 04/04/2023
    • Posted by: Alan Feldberg
    • Category: News
    A poll of 2,043 UK driving licence holders commissioned by The Motor Ombudsman has revealed that 73% would be more likely to buy a second hand car this year rather than a new one to help save money during the cost of living crisis. More than a quarter (28%) of these respondents also explained that it would be their [...]
    read more

  • MG Motor celebrates Motor Ombudsman certification
    • 03/03/2023
    • Posted by: Alan Feldberg
    • Category: News
    MG Motor UK and its nationwide retail network has secured accreditation to three of the Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice. It has been accredited to The Motor Ombudsman’s New Car Code, the Codes of Practice for Vehicle Sales, and the Service [...]
    read more

  • Motor Ombudsman receives record views
    • 25/01/2023
    • Posted by: Alan Feldberg
    • Category: News
    The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource. Since its launch in 2019 it has now received nearly 1.3 million views. The Knowledge Base is an online resource designed to make it quicker and easier for motorists [...]
    read more

  • Rising costs named number one challenge in 2023
    • 10/01/2023
    • Posted by: Alan Feldberg
    • Categories: Featured, News
    A Motor Ombudsman poll of independent garages and franchise dealer workshops has revealed that rising operational costs, taxes and energy bills are set to be the biggest operational challenge for 90% of businesses in 2023. This is a marked increase on the 64% of respondents who stated in the same study that paying [...]
    read more
  • 1
  • 2