Motor Ombudsman passes million mark

The Motor Ombudsman’s Knowledge Base has achieved the milestone of one million views since launching in January 2019.

The Knowledge Base is an online resource designed to make it quicker and easier for motorists to resolve their query or complaint in relation to buying and owning a car prior to submitting a dispute.

It features 10 categories encompassing more than 180 short and easy-to-digest question and answer-style articles. The topics covered range from The Motor Ombudsman’s four Motor Industry Codes of Practice and dispute resolution, to car ownership, distance sales, and electric vehicles (EVs). They have been chosen in response to common queries received by the organisation’s dispute resolution team.

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “We are delighted to start 2022 by celebrating such a key milestone for our online Knowledge Base. It is encouraging to see first-hand how valuable this resource has proved for consumers during the past three years, and how it has become a ‘go-to destination’ for motoring-related information.

“In order to maintain the relevance of the Knowledge Base, we will continue to introduce new categories in line with the most frequent concerns raised by consumers. This will allow us to help even more motorists with their queries prior to submitting a dispute to The Motor Ombudsman.”