Motor Ombudsman

IAAF and Motor Ombudsman announce ADR partnership

The Independent Automotive Aftermarket Federation (IAAF) has enhanced its support package for over 3,000 independent garage members by offering access to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service. ​This […]

GWM ORA joins Motor Ombudsman’s New Car Code

The Motor Ombudsman has announced that all-electric Chinese vehicle manufacturer GWM ORA has gained accreditation to its established Motor Industry Code of Practice for New Cars. This means 98% of […]

Motor Ombudsman marks Code of Practice milestone

The Motor Ombudsman is marking 15 years since its Motor Industry Code of Practice for Vehicle Warranty Products was unveiled. The Code, which has received more than 22,500 contacts from […]

INEOS Automotive joins Motor Ombudsman code

The Motor Ombudsman has announced that vehicle manufacturer INEOS Automotive has secured accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars, and Vehicle […]

Händler Protect follows Motor Ombudsman Code

The Motor Ombudsman has announced that vehicle warranty provider Händler Protect has joined its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Vehicle Warranty Products. It is […]

Under-inflated tyres cost drivers £112m a year

Under-inflated tyres are costing drivers upwards of £112m a year, according to a study carried out by The Motor Ombudsman. Apart from increased safety risks, tyres that are not inflated […]

Nominations open for Motor Ombudsman Star Awards

The Motor Ombudsman is now inviting nominations for the fifth edition of its Star Awards. Launched in 2020, the annual competition recognises excellence in customer service delivered by Motor Ombudsman-accredited […]

Motor Ombudsman announces Howden partnership

The Motor Ombudsman has announced a new partnership with Howden to enhance services to both policyholders and members. Following the agreement, Howden motor trade insurance customers not already accredited to […]

Cost counts most for used car buyers

Cost is the driving factor for most motorists considering buying a second-hand car, according to a new poll commissioned by the Motor Ombudsman. It found that 58% of respondents said […]