Motor Ombudsman

Motor Ombudsman announces Howden partnership

The Motor Ombudsman has announced a new partnership with Howden to enhance services to both policyholders and members. Following the agreement, Howden motor trade insurance customers not already accredited to […]

Cost counts most for used car buyers

Cost is the driving factor for most motorists considering buying a second-hand car, according to a new poll commissioned by the Motor Ombudsman. It found that 58% of respondents said […]

OMODA signs Motor Ombudsman Code of Practice

The Motor Ombudsman has announced that OMODA has gained accreditation to its long-established Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. The vehicle manufacturer, which […]

Knowledge Base celebrates five-year anniversary

The Motor Ombudsman is celebrating five years of its online Knowledge Base. The service, which has grown to 11 different categories addressing key stages of the vehicle purchase and ownership […]

Alpine joins Motor Ombudsman New Car Code

The Motor Ombudsman has announced that Alpine has joined its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. It is now one of more than […]

Smart UK Automotive joins Motor Ombudsman code

The Motor Ombudsman has announced that smart UK Automotive has been awarded accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars. This brings […]

P&W Auto Services wins service award

The Motor Ombudsman has announced that P&W Auto Services has won its Customer Service trophy at this year’s Servicesure ‘Autocentre of the Year’ awards ceremony. The annual event rewards examples […]

Repair disputes reach record high

The Motor Ombudsman has seen a sharp increase in service and repair disputes in the last quarter and expects to receive more than 5,000 complaints from motorists this year. Between […]

Record entries for Motor Ombudsman Star Awards

The Motor Ombudsman has received nearly 2,300 entries for its Star Awards, which allows consumers to recognise automotive businesses who have delivered outstanding customer service. The awards are divided into […]

Warranty First signs up to Code of Practice

The Motor Ombudsman has welcomed Warranty First to its long-established Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products. The Peterborough-based organisation is the […]

EV complaints climb but from a small base

The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of […]