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EV complaints climb but from a small base
- 20/07/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of 291 cases with The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service, surpassing the previous tally of 273 in the first [...] -
Motor Ombudsman announces WSG collaboration
- 07/06/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has teamed up with Warranty Solutions Group (WSG) to promote the benefits of accreditation to the Vehicle Sales Code to car dealers offering WSG’s vehicle warranty products. The joint marketing initiative will see WSG expanding the remit of its regional field team to encompass the promotion of [...] -
Motor Ombudsman expands Code to mobile repairers
- 24/05/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has expanded the coverage of its Motor Industry Code of Practice for Service and Repair to include mobile mechanics, tyre fitters, and smart repairers. The comprehensive Chartered Trading Standards Institute (CTSI)-approved Code aims to drive up standards in the service and repair sector, and [...] -
Motor Ombudsman receives record EV complaints
- 19/04/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged during the first quarter of this year, compared to 104 for the same period in 2022. In March alone 115 complaints were [...] -
Drivers warned of long-term pain after short-term gain
- 04/04/2023
- Posted by: Alan Feldberg
- Category: News
A poll of 2,043 UK driving licence holders commissioned by The Motor Ombudsman has revealed that 73% would be more likely to buy a second hand car this year rather than a new one to help save money during the cost of living crisis. More than a quarter (28%) of these respondents also explained that it would be their [...] -
MG Motor celebrates Motor Ombudsman certification
- 03/03/2023
- Posted by: Alan Feldberg
- Category: News
MG Motor UK and its nationwide retail network has secured accreditation to three of the Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice. It has been accredited to The Motor Ombudsman’s New Car Code, the Codes of Practice for Vehicle Sales, and the Service [...] -
Motor Ombudsman receives record views
- 25/01/2023
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource. Since its launch in 2019 it has now received nearly 1.3 million views. The Knowledge Base is an online resource designed to make it quicker and easier for motorists [...] -
Rising costs named number one challenge in 2023
- 10/01/2023
- Posted by: Alan Feldberg
- Categories: Featured, News
A Motor Ombudsman poll of independent garages and franchise dealer workshops has revealed that rising operational costs, taxes and energy bills are set to be the biggest operational challenge for 90% of businesses in 2023. This is a marked increase on the 64% of respondents who stated in the same study that paying [...] -
Roadside (Garages) Kia wins industry accolade
- 30/11/2022
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has awarded the National Garage Star trophy in the 2022 Star Awards to Roadside (Garages) Kia. The family-owned and long-established dealership in Coleraine, Northern Ireland won the award ahead of nearly 1,500 online nominations submitted by customers. The 24 finalists were chosen based on [...] -
Used car buyers overlook warranty terms
- 12/10/2022
- Posted by: Alan Feldberg
- Category: News
New research has found that more than half of used car buyers only skim read extended warranty terms. The study of 500 UK drivers was commissioned by the Motor Ombudsman and carried out by YouGov. It found that 51% only skim through warranty terms and conditions to get a basic understanding of the components [...]