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Roadside (Garages) Kia wins industry accolade
- 30/11/2022
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has awarded the National Garage Star trophy in the 2022 Star Awards to Roadside (Garages) Kia. The family-owned and long-established dealership in Coleraine, Northern Ireland won the award ahead of nearly 1,500 online nominations submitted by customers. The 24 finalists were chosen based on [...] -
Used car buyers overlook warranty terms
- 12/10/2022
- Posted by: Alan Feldberg
- Category: News
New research has found that more than half of used car buyers only skim read extended warranty terms. The study of 500 UK drivers was commissioned by the Motor Ombudsman and carried out by YouGov. It found that 51% only skim through warranty terms and conditions to get a basic understanding of the components [...] -
Repair inflation at 33% and rising
- 09/08/2022
- Posted by: Alan Feldberg
- Categories: Featured, News
New data has revealed that the cost of vehicle repairs between January and June has risen on average by 33% compared to the same period in 2021. This is based on analysis of over 12,000 extended warranty claims paid by Intelligent Motoring, covering 31 makes and 144 models of vehicle. It confirms the average price [...] -
New drivers favour EV as first car
- 03/05/2022
- Posted by: Alan Feldberg
- Category: News
A Motor Ombudsman-commissioned online YouGov study of nearly 500 existing and prospective learner drivers in Great Britain has revealed that nearly half (42%) of new drivers would prefer their first car to be fully electric (26%) or hybrid (16%). The study showed that just a fifth (21%) of those polled would want [...] -
Volvo extends Motor Ombudsman accreditation
- 22/03/2022
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that the Care by Volvo subscription service has been accepted for accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for Vehicle Sales and Service and Repair. The latest approval builds on Volvo Cars UK’s long-standing [...] -
Sheffield product provider joins Motor Ombudsman
- 16/03/2022
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has announced that The Motoring Organisation, the Sheffield-based provider of warranty products for cars, vans, motorcycles and motorhomes, has gained accreditation to the Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Vehicle Warranty [...] -
Motor Ombudsman passes million mark
- 16/02/2022
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman’s Knowledge Base has achieved the milestone of one million views since launching in January 2019. The Knowledge Base is an online resource designed to make it quicker and easier for motorists to resolve their query or complaint in relation to buying and owning a car prior to submitting a [...] -
Customer service dominates EV complaints
- 02/02/2022
- Posted by: Alan Feldberg
- Category: News
The Motor Ombudsman has reported that a third (33%) of disputes submitted by electric vehicle consumers were due to an issue at the point of sale or because of the customer service they had subsequently received. EV buyers who brought their complaints to The Motor Ombudsman over the course of last year, were driven [...]