Cost counts most for used car buyers
Cost is the driving factor for most motorists considering buying a second-hand car, according to a new poll commissioned by the Motor Ombudsman. It found that 58% of respondents said […]
Motor Ombudsman
OMODA signs Motor Ombudsman Code of Practice
The Motor Ombudsman has announced that OMODA has gained accreditation to its long-established Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. The vehicle manufacturer, which […]
Knowledge Base celebrates five-year anniversary
The Motor Ombudsman is celebrating five years of its online Knowledge Base. The service, which has grown to 11 different categories addressing key stages of the vehicle purchase and ownership […]
Alpine joins Motor Ombudsman New Car Code
The Motor Ombudsman has announced that Alpine has joined its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. It is now one of more than […]
Smart UK Automotive joins Motor Ombudsman code
The Motor Ombudsman has announced that smart UK Automotive has been awarded accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars. This brings […]
P&W Auto Services wins service award
The Motor Ombudsman has announced that P&W Auto Services has won its Customer Service trophy at this year’s Servicesure ‘Autocentre of the Year’ awards ceremony. The annual event rewards examples […]
Repair disputes reach record high
The Motor Ombudsman has seen a sharp increase in service and repair disputes in the last quarter and expects to receive more than 5,000 complaints from motorists this year. Between […]
Record entries for Motor Ombudsman Star Awards
The Motor Ombudsman has received nearly 2,300 entries for its Star Awards, which allows consumers to recognise automotive businesses who have delivered outstanding customer service. The awards are divided into […]
Warranty First signs up to Code of Practice
The Motor Ombudsman has welcomed Warranty First to its long-established Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products. The Peterborough-based organisation is the […]
EV complaints climb but from a small base
The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of […]
Motor Ombudsman announces WSG collaboration
The Motor Ombudsman has teamed up with Warranty Solutions Group (WSG) to promote the benefits of accreditation to the Vehicle Sales Code to car dealers offering WSG’s vehicle warranty products. […]
Motor Ombudsman expands Code to mobile repairers
The Motor Ombudsman has expanded the coverage of its Motor Industry Code of Practice for Service and Repair to include mobile mechanics, tyre fitters, and smart repairers. The comprehensive Chartered […]
