Motor Ombudsman receives record views

The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource.

Since its launch in 2019 it has now received nearly 1.3 million views.

The Knowledge Base is an online resource designed to make it quicker and easier for motorists to resolve issues around buying and owning a car prior to submitting a dispute.

It features 10 individual categories, which host nearly 200 bite-sized articles. The categories include buying and maintaining a vehicle, dispute resolution, and electric vehicles.

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “The record number of article views seen in 2022 echoes the growing popularity of our Knowledge Base as an authoritative point of reference for consumers. It also reflects our sustained focus on ensuring that the portal addresses some of the most frequently seen motoring queries raised by vehicle owners when buying or running a car, and what steps may be taken if a dispute arises.”

He added: “With the Knowledge Base set to play an even more integral role within our dispute resolution process as a core information hub, we will be continuing to build and refresh the resource based on the latest trends that we see from our own data and the industry as a whole. Ultimately, our objective is to provide a comprehensive library of Q&As that best respond to the needs of those consumers coming to us for assistance.”