Sheffield product provider joins Motor Ombudsman

The Motor Ombudsman has announced that The Motoring Organisation, the Sheffield-based provider of warranty products for cars, vans, motorcycles and motorhomes, has gained accreditation to the Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Vehicle Warranty Products.

The Code of Practice was launched in 2009 to drive up standards beyond those required by law for the provision of automotive warranties. It details a series of commitments that all businesses agree to adhere to as part of their accreditation.

This includes the use of accurate and clear advertising and consumer communications, the provision of advice and information in line with the customer’s needs, the writing of jargon-free and easy-to-understand product literature, and the supply of additional consumer protection above and beyond the business’s legal obligations.

Accreditation gives The Motoring Organisation and their customers access to The Motor Ombudsman’s impartial and independent motor industry-specific Alternative Dispute Resolution (ADR) service, if a dispute is not concluded directly through The Motoring Organisation’s in-house complaints process in the first instance.

Bill Fennell, chief ombudsman and managing director of the Motor Ombudsman, said: “We are delighted to welcome The Motoring Organisation to our Vehicle Warranty Products Code, further expanding the coverage of the Code for motorists purchasing extended warranties for their vehicles. They are a valued addition to our Code of Practice portfolio, and we look forward to working with Chris Pinkney and his team during the coming months.”