The Motor Ombudsman has received nearly 2,300 entries for its Star Awards, which allows consumers to recognise automotive businesses who have delivered outstanding customer service. The awards are divided into […]
The Motor Ombudsman has welcomed Warranty First to its long-established Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products. The Peterborough-based organisation is the […]
The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of […]
The Motor Ombudsman has teamed up with Warranty Solutions Group (WSG) to promote the benefits of accreditation to the Vehicle Sales Code to car dealers offering WSG’s vehicle warranty products. […]
The Motor Ombudsman has expanded the coverage of its Motor Industry Code of Practice for Service and Repair to include mobile mechanics, tyre fitters, and smart repairers. The comprehensive Chartered […]
The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged […]
A poll of 2,043 UK driving licence holders commissioned by The Motor Ombudsman has revealed that 73% would be more likely to buy a second hand car this year rather […]
MG Motor UK and its nationwide retail network has secured accreditation to three of the Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice. It has been […]
The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource. Since its launch in 2019 it […]
A Motor Ombudsman poll of independent garages and franchise dealer workshops has revealed that rising operational costs, taxes and energy bills are set to be the biggest operational challenge for […]
The Motor Ombudsman has awarded the National Garage Star trophy in the 2022 Star Awards to Roadside (Garages) Kia. The family-owned and long-established dealership in Coleraine, Northern Ireland won the […]
New research has found that more than half of used car buyers only skim read extended warranty terms. The study of 500 UK drivers was commissioned by the Motor Ombudsman […]
