Motor Ombudsman announces WSG collaboration

The Motor Ombudsman has teamed up with Warranty Solutions Group (WSG) to promote the benefits of accreditation to the Vehicle Sales Code to car dealers offering WSG’s vehicle warranty products.

The joint marketing initiative will see WSG expanding the remit of its regional field team to encompass the promotion of a tailored package to eligible independent car dealers in WSG’s network that have not already signed up to the Vehicle Sales Code.

The WSG regional field team will also reinforce the importance of being signed up to a certified Alternative Dispute Resolution (ADR) body should a dispute not be resolved to the satisfaction of a consumer.

Accreditation to one or more of The Motor Ombudsman’s Codes of Practice gives businesses readily-available access to The Motor Ombudsman’s fair and impartial motor industry-specific (ADR) service, as well as its dedicated Information Line.

The Motor Ombudsman’s Vehicle Sales Code was introduced in 2016 and is open to both franchise or independent retailers selling new or used cars. It ensures that sales transactions are in line with industry best practice.

Meanwhile, independent car retailers within WSG’s network that gain accreditation to the Code will equally enjoy the privilege of using The Motor Ombudsman and the Chartered Trading Standards Institute (CTSI) Approved Code logos on customer-facing literature and online assets.