EV complaints climb but from a small base
The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of […]
customer service
Management buyout sparks five-year Movac plan
A management buy-out at Movac Group has seen existing directors Robert Lang, Craig Matthews and Keith Parvin acquire the company ahead of a strategic five-year growth plan. Meanwhile, managing director […]
Auto Windscreens celebrates customer service score
Auto Windscreens has achieved a ServCheck Index score of 77.32 in an independent survey by The Institute of Customer Service. The Institute of Customer Service is the UK’s independent professional […]
Honda names new Customer head
Sarah Roseblade has been appointed head of customer at Honda, taking over from Michael Doyle, who has taken up a new role as vice president at Honda Motor Southern Africa. […]
Motor Ombudsman receives record EV complaints
The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged […]
BCA unveils customer service solutions
BCA has announced a number of customer service enhancements. Multi-vehicle booking on deliveries have been introduced online to help customers making multiple purchases, introducing efficiencies and ensuring purchased stock arrives […]
NFU Mutual tops car insurance index
NFU Mutual has been named as the best car insurance provider for the fifth consecutive year in the 2022 Honest John Satisfaction Index. The Satisfaction Index is a measure of […]
Motor Ombudsman receives record views
The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource. Since its launch in 2019 it […]
Auto Windscreens sets ICS benchmark
Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 93.1 in an independent survey of its customers by the Institute of Customer Service. The Institute of Customer Service […]
Fix Auto UK celebrates 10,000 Trustpilot reviews
Fix Auto UK has recorded 10,000 customer reviews on Trustpilot, achieving a collective 4.6-star ‘Excellent’ rating. Managing director Ian Pugh said: “This is an incredible milestone in which all our […]
BookMyGarage launches mobile mechanic service
BookMyGarage has announced the addition of mobile mechanics to its service offering after its latest study revealed that 68% of customers would consider making the most of a mobile workforce. […]
Kia introduces new fleet SMR service
Kia has launched the ‘Kia Business Service Promise’, designed to keep fleet and business customers mobile by providing quality-assured service, maintenance and repair. Using only genuine parts and with all […]