A management buy-out at Movac Group has seen existing directors Robert Lang, Craig Matthews and Keith Parvin acquire the company ahead of a strategic five-year growth plan. Meanwhile, managing director […]
Auto Windscreens has achieved a ServCheck Index score of 77.32 in an independent survey by The Institute of Customer Service. The Institute of Customer Service is the UK’s independent professional […]
Sarah Roseblade has been appointed head of customer at Honda, taking over from Michael Doyle, who has taken up a new role as vice president at Honda Motor Southern Africa. […]
The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged […]
BCA has announced a number of customer service enhancements. Multi-vehicle booking on deliveries have been introduced online to help customers making multiple purchases, introducing efficiencies and ensuring purchased stock arrives […]
NFU Mutual has been named as the best car insurance provider for the fifth consecutive year in the 2022 Honest John Satisfaction Index. The Satisfaction Index is a measure of […]
The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource. Since its launch in 2019 it […]
Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 93.1 in an independent survey of its customers by the Institute of Customer Service. The Institute of Customer Service […]
Fix Auto UK has recorded 10,000 customer reviews on Trustpilot, achieving a collective 4.6-star ‘Excellent’ rating. Managing director Ian Pugh said: “This is an incredible milestone in which all our […]
BookMyGarage has announced the addition of mobile mechanics to its service offering after its latest study revealed that 68% of customers would consider making the most of a mobile workforce. […]
Kia has launched the ‘Kia Business Service Promise’, designed to keep fleet and business customers mobile by providing quality-assured service, maintenance and repair. Using only genuine parts and with all […]
OSRAM and Ring has appointed Ehsan Ali new as its workshop solutions van sales manager. As part of his role, he will visit workshops in a fully-kitted out, bringing customers […]
