P&W Auto Services wins service award

The Motor Ombudsman has announced that P&W Auto Services has won its Customer Service trophy at this year’s Servicesure ‘Autocentre of the Year’ awards ceremony.

The annual event rewards examples of excellence across the UK-wide Servicesure Autocentre network.

The Greater Manchester-based business was praised for its transparent processes and for a welcoming and open approach at every touchpoint in the customer journey. It was also recognised for its local vehicle collection and delivery service to vulnerable customers.

Bill Fennell, chief ombudsman and managing director of the Motor Ombudsman, said: “We would like to congratulate P&W Auto Services on winning this year’s award, and they should be very proud of their fantastic achievement.

“Operating in a very competitive sector means that going above and beyond for customers to drive repeat business and positive word-of-mouth recommendations is absolutely imperative, and that’s exactly the philosophy that this garage exemplifies.”

Patricia Pallister, director of P & W Auto Services, said: “After starting our garage completely from scratch nearly 10 years ago, we are delighted to have evolved into an award-winning business with a growing customer base, coupled with state-of-the-art premises that allow us to deliver the high standards required by both The Motor Ombudsman and Servicesure.”