The Motor Ombudsman has announced a new collaboration with parts distributor Alliance Automotive Group (AAG) to expand its Advanced Dispute Resolution service. The new partnership incorporates AAG’s entire 1,200-strong national […]
The Motor Ombudsman’s Insight Report has revealed that nearly half of all new dispute cases in 2024 related to used car sales. The Report found that disputes in relation to buying […]
Nottinghamshire-based Lindleys Autocentres has achieved accreditation to the Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair. Eight of its branches have joined the Chartered Trading Standards Institute […]
The key bodyshop challenges have been revealed in the latest Motor Ombudsman annual survey. Its “snapshot of sentiment” has identified rising operational costs, taxes and utility bills at the largest […]
The Motor Ombudsman’s dispute resolution service received more service and repair complaints from customers in the third quarter of the year than ever before. From 1 July to 30 September […]
The Motor Ombudsman is marking two decades since its Motor Industry Code of Practice for New Cars received full ‘Stage Two’ approval from the former Office of Fair Trading (OFT). […]
The Independent Automotive Aftermarket Federation (IAAF) has enhanced its support package for over 3,000 independent garage members by offering access to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service. This […]
The Motor Ombudsman has announced that all-electric Chinese vehicle manufacturer GWM ORA has gained accreditation to its established Motor Industry Code of Practice for New Cars. This means 98% of […]
The Motor Ombudsman is urging drivers to book their MOTs in advance or risk a £1,000 fine if they use their vehicles beyond its expiration date. A valid MOT is […]
The Motor Ombudsman is marking 15 years since its Motor Industry Code of Practice for Vehicle Warranty Products was unveiled. The Code, which has received more than 22,500 contacts from […]
The Motor Ombudsman has announced that vehicle manufacturer INEOS Automotive has secured accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars, and Vehicle […]
The Motor Ombudsman has announced that vehicle warranty provider Händler Protect has joined its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Vehicle Warranty Products. It is […]
