Motor Ombudsman reports record number of EV disputes
Electric vehicle disputes received by the Motor Ombudsman rose by 30% to a record high in the first quarter of the year. It received a total of 641 EV disputes, […]
Motor Ombudsman
Motor Ombudsman expands Advanced Dispute Resolution service
The Motor Ombudsman has announced a new collaboration with parts distributor Alliance Automotive Group (AAG) to expand its Advanced Dispute Resolution service. The new partnership incorporates AAG’s entire 1,200-strong national […]
Motor Ombudsman’s Insight Report lifts lid on disputes
The Motor Ombudsman’s Insight Report has revealed that nearly half of all new dispute cases in 2024 related to used car sales. The Report found that disputes in relation to buying […]
Lindleys Autocentres joins Motor Ombudsman’s Repair Code
Nottinghamshire-based Lindleys Autocentres has achieved accreditation to the Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair. Eight of its branches have joined the Chartered Trading Standards Institute […]
New survey reveals key bodyshop challenges
The key bodyshop challenges have been revealed in the latest Motor Ombudsman annual survey. Its “snapshot of sentiment” has identified rising operational costs, taxes and utility bills at the largest […]
Repair complaints to Motor Ombudsman up nearly a third
The Motor Ombudsman’s dispute resolution service received more service and repair complaints from customers in the third quarter of the year than ever before. From 1 July to 30 September […]
Motor Ombudsman New Car Code celebrates two decades
The Motor Ombudsman is marking two decades since its Motor Industry Code of Practice for New Cars received full ‘Stage Two’ approval from the former Office of Fair Trading (OFT). […]
IAAF and Motor Ombudsman announce ADR partnership
The Independent Automotive Aftermarket Federation (IAAF) has enhanced its support package for over 3,000 independent garage members by offering access to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service. This […]
GWM ORA joins Motor Ombudsman’s New Car Code
The Motor Ombudsman has announced that all-electric Chinese vehicle manufacturer GWM ORA has gained accreditation to its established Motor Industry Code of Practice for New Cars. This means 98% of […]
Drivers reminded to book MOTs or risk £1,000 fine
The Motor Ombudsman is urging drivers to book their MOTs in advance or risk a £1,000 fine if they use their vehicles beyond its expiration date. A valid MOT is […]
Motor Ombudsman marks Code of Practice milestone
The Motor Ombudsman is marking 15 years since its Motor Industry Code of Practice for Vehicle Warranty Products was unveiled. The Code, which has received more than 22,500 contacts from […]
INEOS Automotive joins Motor Ombudsman code
The Motor Ombudsman has announced that vehicle manufacturer INEOS Automotive has secured accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars, and Vehicle […]
