The Motor Ombudsman has announced a new collaboration with parts distributor Alliance Automotive Group (AAG) to expand its Advanced Dispute Resolution service.
The new partnership incorporates AAG’s entire 1,200-strong national network of approved workshops, including AutoCare, Top Truck, United Garage Services, and NexDrive.
It significantly expands the number and coverage of vehicle repairers signed up to the Motor Ombudsman’s Service and Repair Code, which sets a benchmark of best practice in the vehicle maintenance sector, while also expanding the availability of its Alternative Dispute Resolution (ADR) service.
Bill Fennell, chief ombudsman, said: “AAG and their garage networks align with our values in their quest for the very highest level of customer satisfaction and to do the right thing by their consumers.
“This partnership therefore brings together two prominent organisations in their field with a common goal to move standards forward in the motor industry, and allows more motorists to have access to reputable garages that are committed to excellence.”
Tim Clement, head of workshop solutions at AAG UK and Ireland, added: “We are very excited to be partnering with an authority in the automotive sector, such as The Motor Ombudsman.
“We want our garages to be the very best that they possibly can be, and this collaboration reinforces our dedication to always raising the bar even higher when it comes to the level of service and work delivered to motorists, and ultimately challenges the status quo.”
