Motor Industry Codes of Practice updated
The Motor Ombudsman has unveiled its newly updated Motor Industry Codes of Practice to reflect the changing face of the UK’s automotive sector.
The four refreshed Codes of Practice, which cover the entire customer vehicle purchase and ownership experience, take immediate effect.
The principal changes include:
- The addition of specific clauses relating to ADAS and self-driving features
- New guidance for the delivery of roadside assistance and service plans
- Dedicated sections on paint, manufacturer-base warranties, and the sale of alloy wheel and GAP insurance
- The introduction of a requirement for staff training in relation to the maintenance of alternatively-fuelled vehicles (AFVs), such as electric cars and hybrids
- Clauses governing the sale of vehicles where an agency model has been adopted by vehicle manufacturers
The four Codes of Practice equally feature a refreshed visual identity incorporating the recently updated Chartered Trading Standards Institute (CTSI) Approved Codes insignia.
Motor Industry Codes of Practice
Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “With our Codes of Practice established as a key driving force in the self-regulation of the UK’s motor industry, it is important that they remain aligned and keep pace with technological advancements and innovation, as well as with the latest trends in consumer buying behaviour, so as to provide the best possible level of coverage and protection.
“This is especially pertinent as the profile of car ownership changes more profoundly over the coming years, as a gradual shift is made away from the internal combustion engine on the road to 2030 and beyond.
“To enable a smooth transition to the refreshed Codes of Practice, we have been consulting and supporting accredited businesses with a number of training initiatives and additional resources to ensure that the industry is fully up to speed with the changes, which take immediate effect.”
