• CitNOW announces BMW partnership
    • 15/11/2023
    • Posted by: Alan Feldberg
    • Category: News
    CitNOW has partnered with the BMW Group to integrate its Workshop and CitNOW Conversations platforms with the My BMW and MINI App. This will allow retailers to interact with customers in new ways and improve operational efficiency. BMW Chat, powered by the CitNOW Conversations platform, enables direct engagement [...]
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  • Eden Motor Group enhances visual imaging
    • 01/08/2023
    • Posted by: Alan Feldberg
    • Category: News
    Eden Motor Group is introducing new digital imaging technology at all 21 of its retailers across the south of England. As part of a new two-year deal with Auto Imaging, Eden Motor Group will present vehicle imagery in a more consistent way, providing immediate and more sophisticated quality control of [...]
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  • Car enquiries slump by 17%
    • 25/05/2023
    • Posted by: Alan Feldberg
    • Category: News
    Automotive retailers experienced a 17.4% drop in new car enquiries during the first quarter of 2023. This is according to the latest data from automotive showroom management provider, Dealerweb, and marks the second successive quarter of declining new car leads, following a 30.1% fall, year-on-year, from October to [...]
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  • Video tech underexploited in dealerships
    • 06/04/2023
    • Posted by: Alan Feldberg
    • Category: News
    New research from CitNOW has found that while prospective car buyers attach significant importance to interior images when searching for new and used cars online, many dealers are falling short in providing a range of interior visual assets with their listings. Its research found that 34% of prospective car buyers [...]
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  • Digitalisation can enhance dealer revenues
    • 19/12/2022
    • Posted by: Alan Feldberg
    • Category: News
    New research that dealers are missing out on aftersales revenues by not offering customers access to an online booking service. According to CitNOW, just 27 of the 100 leading dealers gave customers the option to book a vehicle service online and choose their preferred date and time. This percentage is even lower [...]
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  • CitNOW integration enhances video insights
    • 08/12/2022
    • Posted by: Alan Feldberg
    • Category: News
    CitNOW has become one of the first official Independent Software Vendors (ISV) available on Salesforce AppExchange. The integration makes CitNOW Sales video functionality and reporting accessible from within the new Salesforce Automotive Cloud app, with CitNOW Workshop to follow soon. All information about [...]
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  • Sytner Group secures digital treble
    • 04/05/2022
    • Posted by: Alan Feldberg
    • Category: News
    Sytner Group has announced that three colleagues have claimed the top spot for two CitNOW Digital Spotlight Awards. These awards were for the efforts that colleagues have put in in 2021 and showcases the very best in video in the automotive industry. Jessica Richardson, new car sales executive at Nottingham BMW, [...]
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  • Video tech companies integrate systems
    • 10/03/2022
    • Posted by: Alan Feldberg
    • Category: News
    CitNOW and Dealerweb have integrated elements of their flagship systems to help retailers streamline the management of customer data, enhance the customer journey, and improve conversion rates for new and used car sales. The integration of CitNOW Sales into Dealerweb Showroom allows retail staff to easily create, [...]
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  • Video usage drives automotive retail
    • 09/02/2022
    • Posted by: Alan Feldberg
    • Category: News
    Video production in automotive retailing reached record levels in 2021. More than 12.1 million CitNOW videos were created in the year, which represents a 120% growth in the past five years. In total, more than 60 million CitNOW videos have now been produced, and while video production levels have soared 4,294% [...]
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  • Platform built for smoother part exchange
    • 27/05/2021
    • Posted by: Alan Feldberg
    • Category: News
    A new online sales platform has gone live with the intention of simplifying the part exchange process for retailers and customer. To process a part exchange valuation via the new Tootle platform, the dealer shares a link with the customer, who then submits their vehicle details, adds their desired exchange value [...]
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