motor claims

Aviva introduces AI to claims

UK insurer Aviva has signed an agreement with Tractable to improve the accuracy and efficiency of UK motor claims by using artificial intelligence (AI). Tractable develops visual AI to aid […]

Tractable enhances Mitchell partnership

Tractable, the artificial intelligence company for accident and disaster recovery, has enhanced its collaboration with Mitchell to enable insurers on North America to process claims quickly and automatically. The partnership […]

Mercedes-Benz accepts software liability

Mercedes-Benz has said it will accept legal responsibility for collisions caused by its automated lane keeping system, but not when the driver has “failed to comply with their duty of […]

Government rules out further whiplash reforms

The government has announced there will be no further reforms to the whiplash claims process. Last year it introduced part one of the reforms, which addressed the amount of pay-outs […]

New portal to improve returns process

The Independent Automotive Aftermarket Federation (IAAF) and PACT has launched a new portal to simplify the returns process. It claims its new standardised, largely automated portal speeds up the process […]

CAPS reports 13% rise in claims through June

The latest CAPS Consortium motor claims analysis, for June, shows a 13% increase in claims activity exchanged across its platform compared to the preceding month. For the same period, supply […]

Claims volumes close on 2019 levels

Motor claims volumes in June were at 93% compared to the same month in 2019. Based on data from Audatex, Trend Tracker has reported the more than 137,000 repairs in […]

Concern raised over basic hire rates

Concerns have been raised over the manner in which solicitors are providing evidence of vehicle rental rates (known as Basic Hire Rates) in disputed car accidents, according to a report […]

Thirty new jobs at Albany Assistance

Claims management firm Albany Assistance, has won a contract to provide fault accident claim services for Hastings Direct motor policyholders. Peterlee-based Albany will deliver hire and repair services to all […]

New ‘crash for cash’ scam identified

Motorists are being warned about an aggressive new strain of the ‘crash for cash’ scam that is increasingly being used by opportunistic criminals. Dubbed ‘crash for ready cash’ by investigators […]