New portal to improve returns process

The Independent Automotive Aftermarket Federation (IAAF) and PACT has launched a new portal to simplify the returns process.

It claims its new standardised, largely automated portal speeds up the process and offers the recipient complete control and traceability of the process.

Using QR codes, claims can have images and videos added using any smartphone device. These images can often provide the supplier with enough information to ensure a claim can be processed without having to physically return the goods. The resulting time saving improves the service experience throughout the supply chain and has benefits for the environment as the unnecessary return transport of damaged goods is no longer required.

Mark Rudge, PACT director, said: “The traditional returns process has hampered the automotive industry’s progress for many years and so we’re delighted to be able to bring to market a solution that will assist businesses on a daily basis. The rate of returns, among distributors in particular, is too high, and so this new portal effectively manages the process, removing hassle for all involved.”