• Satisfaction high despite used car prices
    • 13/06/2022
    • Posted by: Alan Feldberg
    • Category: News
    More than eight in 10 (84%) of UK car buyers are satisfied they got a great or good deal on their most recent used car purchase. That’s despite data from CarGurus revealing that used car prices have soared 29.5% over the last year. The findings come from the CarGurus UK Buyer Insight Report, which details how [...]
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  • NMDA survey reveals dealer disappointment
    • 24/05/2022
    • Posted by: Alan Feldberg
    • Category: News
    The Spring 2022 edition of the NMDA Dealer Attitude Survey has revealed a dip in customer satisfaction between dealers of two-wheeled vehicles and manufacturers. The survey found that satisfaction levels were recorded at six out of 10, a 0.9 point decrease from the previous survey. When asked ‘How satisfied or [...]
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  • DWV celebrates consumer trust
    • 18/01/2022
    • Posted by: Alan Feldberg
    • Category: News
    Smart repairer Dent Wizard Ventures (DWV) has reached an industry milestone by recording over 11,000 reviews on Trustpilot. DWV currently holds an average TrustScore of 4.8 out of 5, with 92% of respondents giving the business an ‘excellent’ rating. With over 11,000 reviews now on the platform, this is a huge [...]
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  • Customers hacked off with the haggle hassle
    • 05/01/2022
    • Posted by: Alan Feldberg
    • Category: News
    Manufacturers moving to an agency sales model without haggling could see a significant increase in online retail. This is according to research by What Car?, which analysed feedback from 1,310 in-market buyers. It found that 65% said they would be more likely to buy their next car online if the manufacturer [...]
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  • Dealerships let down by the dealers
    • 29/12/2021
    • Posted by: Alan Feldberg
    • Category: News
    Car buyers are almost always satisfied by dealers, but customers remain less happy with the quality of dealer staff, new research has revealed. The finding comes from a unique deep dive into the experiences of car buyers just revealed by Autovia. Every aspect of the buying experience is examined in Autovia's [...]
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  • Customer portal developed for dealers
    • 30/11/2021
    • Posted by: Alan Feldberg
    • Category: News
    A new technology platform has been launched to help dealers develop long-term relationships with customers. The iConnect portal, delivered by automotive software solutions company Mad Devs, helps connect dealers with their customers post-sale and maintains a connection over the ownership of the vehicle by creating [...]
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  • Code of Practice makes perfect sense for Genesis
    • 28/07/2021
    • Posted by: Alan Feldberg
    • Category: News
    Genesis Motor UK has gained accreditation to the Motor Ombudsman’s Code of Practice for New Cars. The means customers can call on the Motor Ombudsman to resolve any disputes should they need to. The Code also guarantees that Genesis is providing vehicles to motorists that are of the correct quality, using [...]
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  • Ratings remain high as Fix Auto UK marks 2,500th review
    • 23/07/2021
    • Posted by: Alan Feldberg
    • Category: News
    Fix Auto UK has recorded its 2,500th customer review on Trustpilot. The milestone has been achieved less than four months after it received its 1,000th customer review and 10 months after joining the site. Its overall review score is 4.7 out of five, rating Fix Auto UK and its franchise partners as excellent for [...]
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