Code of Practice makes perfect sense for Genesis

Genesis Motor UK has gained accreditation to the Motor Ombudsman’s Code of Practice for New Cars.

The means customers can call on the Motor Ombudsman to resolve any disputes should they need to.

The Code also guarantees that Genesis is providing vehicles to motorists that are of the correct quality, using honest and accurate advertising, having replacement parts readily available, producing warranty documents in clear and plain language, and adopting swift and cost-effective customer complaints handling procedures.

Bill Fennell, chief ombudsman and managing director, said: “As a new premium brand starting out in the UK, their accreditation to The Motor Ombudsman demonstrates to consumers and the automotive sector alike that they are striving for the very highest standards in terms of the products and services that they are offering to customers, and that they have embraced the recommended operating guidelines set out in our comprehensive and long-established Motor Industry Code of Practice.”

Andrew Pilkington, Genesis Motor UK managing director, said: “By signing up to the New Car Code, we are giving Genesis owners peace of mind that we are working to the highest standards in the automotive industry.”

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