Enterprise names inaugural repair winners

Enterprise Rent-A-Car has announced the first five recipients of its newly-launched Net Promoter Score (NPS) awards for repairers on its accident repair network.

The awards will be made quarterly, with one recipient in each of five regions: Scotland and North East, North West, South East and South West England.

Repairers are rated by policyholders for the quality of the repair, the claims experience and overall satisfaction, with the highest scorers taking home the prize.

Nick Sweetman, Enterprise’s AVP UK vehicle repair, said: “We are delighted to mark the achievement of these five organisations. One of the core values we have at Enterprise is that customer service is our way of life, and we have started these awards to recognise those repairers who share this commitment and demonstrate it through high NPS ratings.”

The inaugural winners are: Arnold Clark Aberdeen; Fylde Coast ARC; Ipswich ARC; The Car Refurb Centre; and Alton Cars Hull.