• Auto Windscreens sets ICS benchmark

    • 24 January 2023
    • Posted by: Alan Feldberg
    • Category: News
    Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 931 in an independent survey of its customers by the Institute of Customer Service The Institute of Customer Service is the UK’s independent professional body for customer service Claire Church, director of service delivery, [...]
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  • Covéa secures ICS hat-trick

    • 16 December 2021
    • Posted by: Alan Feldberg
    • Category: News
    Covéa Insurance has become the first and only member of the Institute of Customer Service (ICS) to hold three simultaneous ServiceMark Accreditations with Distinction, the highest level of accreditation the Institute offers This news is the result of an independent audit just completed by the ICS which renewed [...]
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