• Auto Windscreens sets ICS benchmark
    • 24/01/2023
    • Posted by: Alan Feldberg
    • Category: News
    Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 93.1 in an independent survey of its customers by the Institute of Customer Service. The Institute of Customer Service is the UK’s independent professional body for customer service. Claire Church, director of service [...]
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  • Covéa secures ICS hat-trick
    • 16/12/2021
    • Posted by: Alan Feldberg
    • Category: News
    Covéa Insurance has become the first and only member of the Institute of Customer Service (ICS) to hold three simultaneous ServiceMark Accreditations with Distinction, the highest level of accreditation the Institute offers. This news is the result of an independent audit just completed by the ICS which renewed [...]
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