Alan Feldberg

Mark Pain to lead VWFS change programme

Volkswagen Financial Services UK has named Mark Pain as product and change delivery director. The appointment is intended to accelerate the company’s customer and product transformation programme. Pain has been […]

Battery degradation driving up repair bills

New research suggests that nearly nine million cars on UK roads could be vulnerable to unexpected repair bills due to battery degradation. Automotive diagnostics specialist Carly analysed more than 550,000 […]

Co-branded repair centre unveiled by Admiral and Steer

Admiral and Steer Automotive Group have unveiled a co-branded repair centre in Glasgow. The new site, which will support customers across central Scotland, brings together Admiral’s customer-first approach with Steer’s […]

Rented electric cars realising higher NPS

Customer satisfaction in rented electric cars has risen eight per cent in a year, according to Europcar Mobility Group UK. It has reported that the latest Net Promotor Score for […]

Car insurance premiums plateau after sharp fall

Car insurance premiums fell 3.3% year-on-year in January, according to new data released by Consumer Intelligence. However, its figures suggest the sharp fall in prices is slowing with premiums down […]

Demand for used hybrid vehicles hits new high

Demand for used hybrid vehicles hit a new high in January, with 36,832 sales during the month. According to data from Marketcheck, this is up from 24,736 in December and […]

Used car dealers move to longer warranties

New research has revealed an emerging trend among used car dealers to offer customers longer warranties. Research carried out by JudgeService on behalf of RAC Dealer Network found that many […]