Changan secures Motor Ombudsman accreditation
Chinese brand Changan Automobile UK has gained accreditation to the Motor Ombudsman’s Motor Industry Code of Practice for New Cars.
The Code of Practice sets out best practice requirements for the supply and management of new vehicles and warranty policies.
Covering accurate advertising, transparent warranties, the provision of spare parts and an effective complaints process, the Code is adhered to by 50 vehicle manufacturers covering around 98% of all new passenger vehicles sold across the country.
Nic Thomas, managing director at Changan Automobile UK, said: “This year will be pivotal for our brand as we continue to grow our retail footprint and awareness amongst UK consumers. Our focus on delivering exemplary products and services to today’s discerning motorists in a simple, transparent and trustworthy manner is reinforced by partnering with recognised organisations such as The Motor Ombudsman.”
New entrants
Bill Fennell, managing director at The Motor Ombudsman, added: “We are delighted to be adding Changan UK to our New Car Code. With 50 vehicle manufacturers voluntarily accredited to these fundamental best practice guidelines, this highlights the emphasis that carmakers are placing in the value of following the requirements set down by the Code in their pursuit of the highest standards of customer service.
“This is essential, especially for new market entrants, to make that all-important positive first impression, and lay the foundations for brand-loyal customers.”
