CarMoney deploys artificial intelligence agents
Peter Vardy Group company CarMoney is using artificial intelligence agents to enhance customer service.
The Motherwell-based company has partnered with Connex AI to deploy AI technology to deliver round-the-clock customer support in line with regulatory compliance.
Wider investment
Investment in the technology, which replicates the work of skilled advisers, is part of CarMoney’s wider investment in digital solutions aimed at improving the customer journey and scaling its operations as demand for motor finance grows.
Alastair Grier, chief executive of CarMoney, said: “Customer expectations in the motor finance sector have never been higher. They want answers instantly, whether it’s the middle of the day or late at night, and they rightly expect that every interaction is both helpful and compliant.
“By working with Connex AI, we are ensuring that our customers get a best-in-class service whenever they need it, while also reassuring our teams that compliance is built in from the ground up.”
CarMoney helps drivers secure used-car finance through a panel of more than 20 lenders. It has expanded rapidly and is targeting £730m in annual vehicle finance by 2029.
