Fleets expecting service, repair and maintenance integration
Fleets are expecting repairers to play a greater role in their service, repair and maintenance processes, according to FleetCheck.
Instead of just carrying out work on vehicles, repairers are increasingly being expected to offer value added services around driver communication, connecting to internal systems and updating data.
For example, fleets expect technology to enable to drivers to carry out vehicle checks, submit issues electronically to both the fleet and repairer, and for the repairer to then contact the driver directly and to arrange a booking.
Callum Haymon-Collins, chief operating officer at FleetCheck, said: “This is something we have seen adopted more and more in the last year or so, especially by commercial vehicle fleets where defect reporting tends to be much more integral to day-to-day operations.
“Effectively, fleets and their suppliers are using technology to condense the chain of communication. Instead of an issue being reported by the driver to the fleet, then the fleet to the SMR provider, the latter becomes more central to the process.
“Of course, this is only made possible by a high level of integration between the software used by drivers, fleets and garages.”
