Skywell joins Code of Practice for New Cars
The Motor Ombudsman has announced that Skywell has gained accreditation to its Motor Industry Code of Practice for New Cars.
The Code, which now covers 98% of all new cars sold in the UK, features more than 100 guidelines incorporating customer communications, warranties, service and repairs.
It also stipulates that spare parts must be available from the time a new model is launched, and has recently been updated to include ADAS and self-driving features.
Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “Skywell’s accreditation to our New Car Code offers consumers the all-important reassurance from the very start of the purchasing journey, that they will be benefiting from an experience that has been built on best practice, and are buying into a brand that always has the customer’s best interests in what they do.
“We are very excited to be working alongside the team at Skywell UK, and adding value to their organisation as the manufacturer gears up for further expansion.”
Levels of service
David Clark, general manager at Skywell UK, added: “We are delighted to have been accepted for accreditation to The Motor Ombudsman’s New Car Code, as this important relationship matches our commitment to offering the highest levels of service, through every touchpoint in the customer journey, when it comes to both our products and services.
“Being signed up to The Motor Ombudsman is a recognised symbol of quality and trust, and being aligned with such an organisation will only bolster our positive reputation and appeal as consumers turn to Skywell as their brand of choice.”
