AX Academy platform digitises aftercare training
AX has digitised its accident aftercare training scheme with the introduction of the AX Academy platform.
The new automated platform has been launched to make it easier for experienced staff to keep abreast of the latest developments and to help new staff be quickly informed about key processes.
Already 1,300 people have been trained, with a 93% pass rate.
The training themes include understanding the process of accident management, adhering to legal and safety requirements, how to improve customer service using accident aftercare, and helping to identify which route is best for different customer needs.
Training accreditations are tracked in real time, helping management teams to administer their accident aftercare service. Additionally, any changes in the programme details can also be updated by AX over the air, meaning it is always up to date.
Valuable income
Accident aftercare services not only provide a valuable income, but they allow dealers to extend and optimise the lifetime value of customers. As well as supporting improved customer service with the provision of an appropriate replacement vehicle, repairs are kept in-house, providing valuable parts income, and customers are more likely to be retained in the long term.
Scott Hamilton-Cooper, chief commercial officer at AX, said: “We are delighted with the results following the digital launch of the AX Academy. We are now able to train all colleagues across a dealership or group in a fraction of the time as part of their standard company induction process or in parallel to their standard compliance testing.
“This really embeds important processes into the day-to-day role of all employees within our partner’s organisation, generating significant returns and improved customers satisfaction.
“Ensuring accident aftercare training is clear and consistent has always been a very labour intensive and difficult process to manage, often due to staff availability or reluctance of management to allow staff downtime. Our automated, digital training process removes these issues, enabling us to train thousands of employees simultaneously as part of standard dealer training processes.”
