Cazoo unveils AI-powered call summaries
Cazoo has introduced AI-powered call summaries for dealerships to help them handle enquiries better and increase conversions.
The tool records and analyses customer calls to identify and extract key topics including questions about availability, trade-in details, mileage, condition, finance and callbacks.
Based on aggregated call summary data over three months, it found that 95% of buyers’ calls included a detailed vehicle enquiry, while half of all calls converted into a confirmed in-person visit or test drive.
Thomas Orthgiess, chief product officer of Cazoo, said: “Our dealer partners asked us for help to stay on top of their calls, so we built this for them and made it free.
“When every callback happens and every promise is kept, dealers sell more cars and customers get a better experience. That’s a win for everyone.”
