Motor Ombudsman announces new chair
The Motor Ombudsman has announced a new chair and new members to its board of directors.
The board is responsible for ensuring the Motor Ombudsman continues to operate with transparency, impartiality and accountability, and that its four Motor Industry Codes of Practice and case handling processes remain robust, consistent, and up-to-date.
Scott McPherson will succeed Ron Gainsford OBE as chair, while Carol Brady MBE and Phil Dunk have been appointed non-executive directors.
Further, SMMT executive director of government and external affairs Konstanze Scharring will take over from SMMT CEO Mike Hawes on the board.
Vision
McPherson, who has held senior positions in government including in the Home Office, the Cabinet Office, and the Department for Transport, said: “I am delighted to take up the role of chair of the board of The Motor Ombudsman, an organisation that continues to lead the way in supporting both business and consumers, and that is fast-evolving against the backdrop of an ever-changing landscape and technological innovation.
“I look forward to working alongside fellow board members and The Motor Ombudsman team to drive successful delivery of its vision and mission, and ensuring it provides an excellent and trusted service.”
Bill Fennell, managing director of The Motor Ombudsman, said: “We would like to welcome our new board members, who bring a strong track record in their respective fields, as well as unrivalled and proven experience relevant to what we do.
“Their strategic insight and knowledge will prove invaluable, and will help guide our business activities that will set the agenda and direction for The Motor Ombudsman.”
