Mad Devs put dealers in control
Mad Devs is launching a new platform to elevate sales and efficiency within dealerships, while also improving customer service.
Connect is a modular platform that enables dealers to digitise every stage of the customer journey. Each module can operate independently or work together, giving retailers the flexibility to scale and integrate at their own pace.
New service modules support aftersales by centralising repair documentation, enabling real-time video and SMS updates, and creating time-stamped digital records for every transaction.
Meanwhile, Connect also enhances customer experience through an online portal providing secure, remote access to key documents and enabling them to upload items such as ID, utility bills, or insurance certificates.
Future challenges
David Boyce, CEO of Mad Devs, said: “Dealers have told us they want tools that are fast, flexible and future-ready. Connect delivers just that by giving them greater control, better insights, and the ability to offer a more transparent, customer-focused experience without adding complexity.
“We have a wealth of data and experience that has informed the creation of this new retail platform, and it is designed to help dealers meet the challenges of the next decade.”
Dan Rea, sales director at Mad Devs, said: “Connect is the result of years of listening to dealers and building technology that works in the real world. It helps dealers operate with greater speed, certainty, and consistency while maintaining full compliance and control.
“The launch of Connect marks the next step in giving retailers the tools they need to thrive in a digital-first, customer-driven market.”
