Higher operational costs the key concern for repairers
Vehicle repairers in the UK have identified higher operational costs as their biggest concern for 2026.
According to The Motor Ombudsman’s latest annual survey, 92% of repairers said operational costs, taxes and bills will be the biggest obstacle this year.
Costs include the rise in National Insurance, the increase in the minimum wage, new business rates, and greater standing charges for energy use.
The Motor Ombudsman survey also found that repairers are concerned about falling volumes, with 69% fearing the cost-of-living crisis will prevent motorists from booking their vehicles in for routine service and maintenance and 68% suggesting vital repair work will also be put off.
Meanwhile, 68% also said they expect parts prices to increase in 2026 and 45% said that recruitment would remain a challenge.
Unprecedented challenges
Bill Fennell, chief ombudsman, said: “As we start the new year, it is clear from the findings of our latest poll that garages and workshops across the UK are facing an unprecedented convergence of challenges, with rising costs at the very forefront of these.
“Navigating this complex landscape, and a challenging economic backdrop to match, will require businesses to be adaptable, innovate and stand out from the crowd in what is a very competitive sector.
“This is where The Motor Ombudsman and its Codes of Practice play a key role in championing the pursuit of excellence and the unrelenting high standards of work and service delivered to motorists by repairers in our ever-expanding accredited network across the country.”
