Motor Ombudsman nears one million milestone
The Motor Ombudsman has registered nearly one million contacts from consumers and businesses across the last decade.
The landmark reinforces its position as the leading Alternative Dispute Resolution (ADR) in the automotive sector.
ADR Regulations were introduced on 9 July 2015 to provide a formal mechanism for consumers and businesses to help resolve disputes quickly and fairly via an impartial third party.
The Motor Ombudsman was launched a year later, succeeding Motor Codes and taking on the role as an approved ADR body. It has since recorded more than 955,000 contacts, which equates to an average of 200 every day.
The majority of disputes relate to the sale of a used car by a business, the standard of maintenance and repair work, and motor insurance terms and coverage.
ADR Regulations
Bill Fennell, managing director and chief ombudsman at The Motor Ombudsman, said: “Since their inception a decade ago, the ADR Regulations have provided an effective framework for consumers and businesses to resolve disputes in an environment that champions impartiality, fairness and transparency to determine an outcome that is proportionate and reflects the course of events that drove any elements of dissatisfaction.
“As we look ahead to the future, our service will continue to evolve in line with the rapidly changing nature of the ADR landscape.
“The rising prominence of artificial intelligence (AI) and the electrification of vehicles, the adoption of new technologies, and the arrival of the Digital Markets, Competition and Consumers Act, are just some of the key factors that will shape processes and the dynamic ADR agenda going forward.”
