Manheim extends incident management contract with FMG
Manheim has renewed its decade-long partnership with FMG for the provision of incident management services.
The contract, which covers both company cars and vehicles en-route to auction, delivers a full incident management solution, including 24/7 FNOL, repair management, vehicle rental and loss recovery.
The bespoke solution also includes a range of ancillary services to control Manheim’s total incident costs.
Manheim is the vehicle remarketing operation of Cox Automotive, which offers expertise in vehicle remarketing services, and digital and software solutions for automotive dealers
Essential partnership
James Balliger, group procurement officer at Cox Automotive said: “Manheim plays a key role in supporting the UK used vehicle market, with over 320,000 vehicles passing through our auctions each year. Therefore, it is crucial that we get the right vehicles to the right places without delay.
“Our partnership with FMG is essential to the smooth running of our operation, so when incidents occur, we know our driver will receive all the support they need and every aspect of the repair and subsequent claim will be handled expertly and efficiently.”
Phil Jerome, sales director – fleet at FMG, said:
“We’re delighted to support such a large and fast-moving operation with our flexible incident management services. From the outset we reengineered our FNOL system to efficiently accommodate the ever-changing vehicles on Manheim’s fleet, and every aspect of that solution has been honed over the past decade to reduce vehicle off road times and control all incident related costs.”
