Motor Ombudsman partners with AA Approved Garages

The Motor Ombudsman has formed a partnership with AA Approved Garages to expand the number of independent garages adhering to its Code of Practice for Service and Repair.

The partnership will also make its automotive industry-specific Alternative Dispute Resolution (ADR) service available to more businesses and motorists.

There are more than 600 AA Approved independent garages across the UK. As part of their membership of the AA Approved Garages programme, businesses are invited to apply for accreditation to The Motor Ombudsman’s Service and Repair Code when they join or renew their association with the network.

Benefits of accreditation include being able to call on both The Motor Ombudsman’s automotive industry-specific Business Line for advice and guidance relating to best practice and the handling of disputes, and the body’s dispute resolution service.

Bill Fennell, chief ombudsman and managing director of the Motor Ombudsman, said: “We are delighted to announce our partnership with AA Approved Garages, as we continue to build the coverage of our Service and Repair Code for the benefit of both businesses and consumers across the country. We share several joint values, including promoting an extensive network of garages that thrive on the delivery of high standards, thereby giving consumers the added peace of mind that their vehicle will be well looked after whilst in their care and beyond.”

Anthony Garbacz, network director at AA Approved Garages, said: “Establishing a partnership with the leading dispute resolution provider for the automotive sector highlights our commitment to motorists enjoying the best possible experience at every touchpoint with an AA Approved Garage, and that any concerns are dealt with swiftly and fairly to maintain a positive long-term relationship.”