Marshall rules with Nissan award

Marshall Nissan Tunbridge Wells has won Nissan’s Global Award for Aftersales for 2022.

The business was awarded the coveted trophy after undergoing a tough judging process in which it was assessed against the best of the best in key Nissan markets around the world.

Marshall Nissan Tunbridge Wells came out on top for its high levels of organisation and efficiency; ‘right first time’ approach to all servicing and repair work, and countless examples of excellent customer feedback received via motorists from all over Kent and neighbouring counties.

Mark Siddle, dealer principal and general manager, said: “I’m relatively new to the business so can’t claim much credit for this award. ‘But it’s fantastic recognition from the brand and for Ian Fraser, our aftersales manager, who runs a superb department. It’s his award in my view – Ian has been the man at the helm for many years and does a terrific job.”

Chris Marsh, Nissan GB aftersales director, said: “As a global award, this is true recognition from Nissan, right up to the level of our worldwide headquarters in Japan, of the fantastic performance of Marshall Nissan Tunbridge Wells. It’s not been won because of a flurry of activity in a short period of time; it’s based on consistently excellent levels of performance day in, day out; month in, month out.

“You only get that through stability, organisation and planning – that’s what we have seen here over the years. I offer my congratulations to the whole team and Ian Fraser in particular.”