RAMP goes digital to meet demand

Increasing demand for claims repairs has prompted motor warranty provider RAMP to adopt a widely-used platform from epyx to meet the needs of its 135,000 plan holders.

A deal has been signed to use 1link Service Network to access online those repairers who are members of a pre-existing, high quality, nationwide network.

Serkan Obuz, managing director at RAMP, said: “In the past, when dealing with warranty claims that created a requirement for a repair, we would normally refer the customer back to the garage from which they bought the vehicle. However, in a market where more and more vehicles are bought online that may mean a journey of hundreds of miles, so there’s a requirement to find suppliers closer to home.

“We needed an answer to this problem that provided us with effective processes for handling repairs nationally and in 1link Service Network, we have found an excellent solution.”

He said: “We get immediate national coverage of garages with pre-negotiated rates that are billed to us on a single-invoice basis, making processing payments very easy. Motorists who have made a claim can book in their vehicle online, which massively reduces call volumes for us, and has allowed us to digitise a number of key processes. Also, we are able to access extensive reporting through 1link Service Network.

“Overall, we have accessed significant process and cost savings, while improving our service to both the car retailers with which we work and the motorists covered by our warranties.”