AICL appoints FMG as repair management provider

AICL Insurance has appointed claims management specialist FMG to provide a comprehensive repair management solution for its motor insurance customers, encompassing the brands of Saga, RAC and The AA.

The UK-wide solution is underpinned by FMG’s in-house engineers and includes services such as Total Loss management, customer liaison and digital omni-channel customer updates.

When customers report a motor claim to AICL, FMG’s systems triage the claim and trigger repair and resolution workflows accordingly, through cloud-based technology. Customers can view, manage and control aspects of their claim at any time they wish, using FMG Connect, FMG’s middleware self-serve online platform.

Kerrie Anderson, claims director at Saga Insurance, said: “Outsourcing our repair management solution is a significant step-change for Saga. The FMG solution will allow us to focus on our core activities, while reaping the benefits of partnering with a first-class outsourced repair management business, all the time confident in the knowledge that our customers have access to FMG’s efficient, innovative and robust solutions, including their comprehensive range of digital and human engagement platforms to satisfy all preferences.”

FMG’s nationwide network of owned and managed vehicle repairers reduce vehicle off road (VOR) time to a minimum, with a range of repair options available including one-day, mobile and traditional bodyshop repair. Full connectivity and technological integration between FMG and its repairers is designed to provide all parties, including the customer, with a real-time view of all the relevant claims and repair information.

Andrew Chandler, sales director at FMG, said: “Securing this partnership with one of the UK’s most recognised and trusted brands is another significant achievement for FMG and another opportunity to deliver a customer solution based on our client’s own philosophy. Saga is recognised for its exceptional standards of service and we’re proud to seamlessly integrate our repair management solution to provide customers with the ultimate reassurance of a professional, pro-active, premium-quality repair experience.”