Halo makes customer services appointment

Halo Accident Repair has appointed Jon Parker as business intelligence director.

His role will be to support the rapid growth of the group, help shape organisational processes and develop innovative solutions for Halo’s Insurer partners and their customer’s needs.

Bradley Hanson, director, said: “Whilst many bodyshop groups have tried to create ‘sleeker’ and more efficient businesses, it’s Halo that have done it and are consistently able to make it happen. Some might say its ‘smart thinking’ that has led to Halo’s industry leading claims experiences, however, I would say it’s working with extraordinary people. It takes focused ‘finishers’ and change motivators to help a business go slower, in order for it to go faster.”

Parker’s appointment forms part of Halo’s new customer design team, which will consult, implement and manage multiple service options/experiences designed for the future of the company’s partners’ needs, while consistently providing our extraordinary service to our B2C customers.

Parker said: “I’m very excited to join such a progressive business as Halo, who’s thinking, processes and vision are so similar to my own. I truly believe that my experience in systems thinking, lean practices and theory of constraints will help Halo to grow from being an already extraordinary business, into a world leader in terms of customer experience, industry leading repair times, while creating a replicable model to consistently deliver high quality repairs.”