AX launches incident management service

Mobility and incident management specialist AX has launched a new, technology-driven end-to-end incident management service for fleet and leasing companies and their customers.

AX Motor Assist will offer a 360 suite of incident support services to its partners from windscreen repairs to efficient vehicle repair solutions and handling write-offs.

Underpinning its ‘multi-customer’ approach, its new automated platform improves the customer journey and boosts efficiency, benefitting the driver, corporate customer and fleet and leasing partners. Easily tailored in line with a partner’s business priorities, the technology delivers a step-by-step customer journey that simplifies the handling of complex incidents for all stakeholders.

It also offers value-added services and products that will help protect fleets, including DVLA licence checks, web-based driver risk assessments, in-vehicle driver safety training, fleet safety audits, and management workshops.

Mark Young, AX’s fleet and leasing account director, said: “With the launch of AX Motor Assist, we can offer fleet and leasing companies a complete outsourced incident management and mobility services solution. The aim is to minimise vehicle and driver disruption following an incident and provide a class-leading repair and mobility solution whilst ensuring costs are effectively managed and controlled.”

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