Copart expands with new Bedford centre
- 03/11/2020
- Posted by: Alan Feldberg
- Category: News
Online vehicle remarketing business Copart UK is opening a customer excellence centre in Bedford, creating 35 new roles immediately, with more to be announced in the next 12-18 months.
The company has been seeking an alternative location to support growth following the rapid expansion of its customer service functions, including claims settlement and engineering services.
Jane Pocock, managing director of Copart UK and Ireland, said: “We are planning for our customer excellence centre to house centralised critical value-added services that help us drive more returns from customers’ vehicles. These include vehicle engineering, private plate and vehicle finance management, the co-ordination of keys and documents, and claims negotiations and settlement services. This is a vital part of our expansion. It also creates the potential for many new job opportunities in the Bedford area.”
Around 100 existing employees will move across to the 10,000 sqft centre at Franklin Court, Priory Business Park, with the additional capacity accommodating a further 35 new roles, before further recruiting for over the next 12-18 months.
The customer excellence centre will also support Copart’s ongoing commitment to digital transformation, providing a central hub for the continued development and enhancement of technology and purpose-built systems to provide a seamless claims journey for their insurance partners.
